Shashank V

Product Management professional with 3+ years of experience in Product Strategy, Product Operations, Business Process Analysis, and Campaign Management across fintech and enterprise mobility. Skilled in requirement gathering, AS-IS/TO-BE process mapping, Agile product delivery, AI-driven automation, and cross-functional stakeholder management. Proven ability to translate business requirements into scalable product solutions, optimize operational workflows and product decisions to improve customer experience and business outcomes.

Product & Operations Analyst at Amazon Pvt Ltd (2025-05 – 2026-07)

• Managed the end-to-end lifecycle of 100+ Amazon Pay Rewards campaigns monthly, ensuring successful planning, launch readiness, execution, and post-launch performance monitoring.
• Conducted business process analysis to identify operational bottlenecks, define product improvements, and document AS-IS/TO-BE workflows for campaign optimization.
• Facilitated requirement gathering sessions with Product, Marketing, Engineering, and Operations stakeholders, translating business needs into actionable product requirements.
• Created PRDs, user stories, functional specifications, and acceptance criteria, enabling efficient Agile delivery and feature implementation.
• Designed and implemented AI-powered automation solutions using AWS Bedrock and internal Amazon tools, reducing manual effort by 40% and improving operational efficiency.
• Reduced campaign turnaround time by 25% by streamlining workflows, optimizing launch processes, and improving cross-functional collaboration.
• Leveraged SQL, Amazon QuickSight, Kibana, Content Symphony, Bullseye, and Sophia to monitor campaign KPIs, perform root-cause analysis, and drive data-informed product decisions.
• Developed SOPs, enablement documentation, and knowledge repositories while collaborating with global cross-functional teams to improve platform adoption, standardize processes, and enhance campaign operations.

Product Manager at Druooz Pvt Ltd - Enterprise mobility platform (2022-09 – 2025-05)

• Owned the end-to-end product lifecycle, including discovery, roadmap planning, requirements, prioritization, development, UAT, launch, and post-launch optimization.
• Conducted customer interviews and stakeholder workshops with 15+ enterprise clients and 10+ transportation vendors, translating business problems into scalable product requirements.
• Created PRDs, functional specifications, user stories, acceptance criteria, and process flows, collaborating closely with Engineering and Design through Agile sprints.
• Collaborated with Engineering on API and third-party integration requirements, defining business rules, request/response expectations, integration dependencies, error scenarios, and acceptance criteria.
• Worked across integrations including payment, communication, and mobility workflows, evaluating technical constraints and dependencies while prioritizing product requirements.
• Prioritized initiatives based on customer impact, business value, technical feasibility, and development effort, delivering 8+ product enhancements annually with 95% on-time delivery.
• Improved employee onboarding, trip scheduling, fleet allocation, route optimization, and driver management workflows, increasing operational efficiency by 20%.
• Scaled the platform from 0 to 50,000+ users, increased MAU by 25%, improved onboarding conversion from 12% to 23%, reduced payment-stage drop-offs by 40%, and increased NPS from 42 to 67.

Bachelor of Commerce in Computer Science – SBRR Mahajana First Grade College

EBACS in Computer Science – Mandavya Pre University College