Shashavali Shaikh
Dedicated retail and customer service professional with 6+ years of experience in airport retail operations
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About
Dedicated retail and customer service professional with 6+ years of experience in airport retail operations, guest relations, sales, team leadership, inventory management, and cash handling. Currently leading a team of 8 employees in a high-volume international airport environment. Experienced in serving international guests, driving sales, resolving customer concerns, and maintaining exceptional service standards.
Seeking opportunities in Cruise Retail, Guest Services, Hospitality, Shore Excursions, Duty-Free Retail, and Food & Beverage operations.
Experience
Team Leader - Travel Retail Services Pvt Ltd
(2024-10)
- Lead and supervise a team of 8 employees in a fast-paced airport retail environment.
- Ensure excellent service standards for domestic and international travelers.
- Resolve guest complaints and customer escalations professionally.
- Train and coach team members to improve service quality and productivity.
- Support sales performance through customer engagement and upselling.
Team Leader - Paritran Fasttrademart Pvt Ltd
(2024-01 - 2024-10)
- Managed daily store operations and team performance.
- Maintained inventory accuracy and product availability.
- Assisted customers and ensured high service standards.
Customer Service Associate - Travel Retail Services Pvt Ltd
(2019-11 - 2023-07)
- Assisted domestic and international customers.
- Managed POS transactions and cash reconciliation.
- Supported inventory management and stock replenishment.
- Promoted products through effective upselling techniques.
Education
12th Pass - Goa Board (2019)
10th Pass - Goa Board (2017)
