Shehal Mp
Ground Staff | Ramp & Customer Service Executive
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About
Dedicated and service-focused Ground Staff & Customer Service Executive with strong foundational knowledge in airport operations, ramp services, and aviation customer handling. Trained under ACI-endorsed Aviation Management programs and certified in GDS systems (Galileo, Sabre), Cargo Operations, and Airline Customer Service. Excellent communication and teamwork skills with a passion for delivering smooth passenger handling, baggage processing, and ramp coordination.
Experience
Store Keeper & Customer Service Executive - TECHZONE Mobiles & Electronics Shop Ltd - Kerala, India
(2022-01 - 2024-12)
- Provided polite and professional customer service, addressing inquiries and resolving product-related issues promptly.
- Guided customers on product features, specifications, and promotions to improve purchase decisions.
- Recorded and followed up on customer complaints, ensuring timely resolution and satisfaction.
- Maintained a clean and welcoming store environment to enhance the customer shopping experience.
Education
Bachelor of Business Administration - Business Administration - Calicut University
Higher Secondary Certificate - IKTHSS Cherukulamba
