Shiv

Results-driven Senior Academic Counsellor with 13+ years of experience in admissions, EdTech sales and team leadership. Converted 40% of prospects into enrolments, lifted lead-to-enrolment conversion by 35% and guided 350+ students and families on courses and careers. Led teams of up to 15, improving productivity by 20% and SLA compliance by 18%. Known for data-driven coaching, clear parent communication and consistent target achievement.

Admission Counsellor (Sales) - Barca Academy India - Remote

(2025-08 - 2026-09)

• Achieved 40% enrolment conversion by managing end-to-end admissions for a football camp, from outreach to onboarding of 150+ prospects.
• Boosted enrolment efficiency by 40% and reduced lead drop-off by introducing a structured follow-up and counselling cadence.
• Raised enrolled-athlete retention by 25% by designing a candidate-evaluation framework that improved selection accuracy.
• Coached counsellors on family engagement and sales presentations, increasing parent satisfaction and conversions.

Ed-Tech Counsellor (Sales) - Futwork - Remote

(2023-05 - 2025-07)

• Increased lead-to-enrolment conversion by 35% by coaching the counselling team and optimising call scripts.
• Grew qualified leads by 30% through workshops and webinars for 200+ students.
• Lifted premium programme uptake by 22% by building tailored learning pathways and sales collateral with educators.
• Guided 200+ students one-on-one on careers and courses, earning repeat referrals that added to revenue.

Team Leader (Service) - Essencia Infoserve - Remote

(2021-04 - 2023-04)

• Raised team productivity by 20% and improved quota attainment while leading a 15-member counselling and service team.
• Improved SLA compliance by 18% and reduced turnaround time through KPI tracking and process improvements.
• Lowered attrition and improved first-contact resolution and CSAT through regular training and strategy sessions.

Team Leader (Service) - Tata Telecommunication - Hyderabad, India

(2016-01 - 2020-03)

• Improved service efficiency by 30% by coaching 15 telecom specialists and standardising processes.
• Cut average response time by 25% and improved first-contact resolution through technical training programmes.
• Delivered cross-functional projects that met quality standards and sustained high client satisfaction.

Customer Care Representative - Aegious Group - Bangalore, India

(2011-08 - 2015-12)

• Handled 80+ customer interactions daily while meeting call-quality, timeliness and resolution KPIs.
• Contributed to a 20% rise in satisfaction scores through prompt resolution and strong issue ownership.

B.E. - Mechanical Engineering - Visvesvaraya Technological University (VTU) (2011-07)

Pre-University Course (PUC) - Karnataka PU Board