Operation Head (CEO) - CHANDULAL CHANDRAKAR MEMORIAL HOSPITAL (CM HOSPITAL) - India
(2021-01)
- Strategic Growth: Architected the long-term roadmap for the hospital, aligning clinical objectives with sustainable fiscal growth.
- Market Leadership: Executed a comprehensive brand-repositioning strategy that significantly increased regional market share.
- Financial Optimization: Streamlined the billing-to-collection cycle, resulting in enhanced liquidity and improved ROI on diagnostic assets.
- Governance: Manage high-level relationships with government bodies and state health authorities to facilitate large-scale healthcare initiatives.
Opration Head (CEO) - HITEK HOSPITAL - Bhilai CG India
(2019-01 - 2021-12)
- Institutional Turnaround: Restructured administrative and clinical workflows to eliminate operational bottlenecks, significantly increasing patient throughput.
- Crisis Management: Directed the hospital's response to the COVID-19 pandemic, ensuring 100% operational continuity and resource security during peak demand.
- Payer Relations: Expanded the corporate portfolio by negotiating high-value empanelment with major PSUs and global insurance providers.
Chief Operating Officer (COO) / Operations Head - CHANDULAL CHANDRAKAR MEMORIAL HOSPITAL (CM HOSPITAL) - India
(2009-01 - 2019-12)
- Infrastructure Scaling: Led the project lifecycle for physical expansion, successfully transforming the facility into a 300+ bed multi-specialty regional hub.
- Digital Transformation: Spearheaded the integration of a full-scale ERP & HMS ecosystem, digitizing the patient lifecycle and financial reporting.
- Quality Benchmarking: Established rigorous internal audit systems, leading the institution to national accreditation readiness and superior safety metrics.
- Cost Containment: Centralized procurement and supply chain management, reducing annual operational expenditure by 15%.
Head of Hospital Operations - MISSION HOSPITAL - Tilda CG India
(2006-01 - 2009-12)
- Operational Integration: Unified disparate clinical and non-clinical departments under a cohesive performance-based reporting structure.
- Service Excellence: Reduced patient grievances by 40% through the implementation of real-time feedback and resolution systems.
Management Trainee - NUTAN ISPAT - Raipur CG India
(2003-01 - 2006-12)
- Operational Foundations: Developed core competencies in industrial supply chain, workforce optimization, and administrative auditing.
