Shlok Verma

Results-oriented B.Com graduate with 15 months of experience in customer support at Startek. Skilled in handling customer queries, managing data, and generating reports using Advanced Excel. Proficient in CRM tools and ensuring smooth operations. Seeking opportunities in Operations, Back Office or Business Support roles to contribute to organizational growth.

Customer Support Executive - Startek

(2024-06 - 2025-10)

• Resolved customer queries while maintaining quality standards and service excellence.
• Updated customer information in CRM and maintained accurate records.
• Prepared reports and performed data updates using Microsoft Excel.
• Coordinated with internal teams to ensure quick and effective issue resolution.
• Delivered high customer satisfaction through effective communication and support.

Bachelor of Commerce - B.Com - Lucknow Christian Degree College, Lucknow