Shraddha Thakur

Results-driven Supply Chain and Customer Operations professional with 11+ years of experience across logistics, asset management, customer support, and banking operations. Proven expertise in logistics coordination, vendor management, inventory control, CRM systems, and process optimization. Recognized for strong analytical ability, stakeholder management, and leading teams to deliver operational excellence, cost savings, and high customer satisfaction.

Team Leader – Customer Support Units (Back Office) - Schwing Stetter India Pvt. Ltd. - Mumbai

(2025-07)

• Lead end-to-end back-office operations supporting sales and customer service teams.
• Manage daily sales activities including inquiries, quotations, order processing, and delivery coordination.
• Coordinate with cross-functional teams to confirm orders, manage documentation, and arrange timely shipments.
• Maintain accurate inventory records and support store management activities.
• Resolve customer issues related to shortages, damages, billing, and payment adjustments.
• Perform regular Salesforce data updates and validation to ensure data integrity.
• Prepare reports and deliver presentations to communicate organizational goals, performance metrics, and achievements.
• Build strong relationships with customers, suppliers, and internal stakeholders to improve service quality and turnaround time.

Team Leader - LEAP India Pvt. Ltd. - Mumbai

(2021-04 - 2024-07)

• Planned and executed asset dispatch by analyzing efficiency, yield, and cost, identifying opportunities for savings.
• Managed order execution through multiple channels including phone, email, and online systems.
• Conducted market research and onboarded new vendors aligned with product and project requirements.
• Coordinated closely with vendors and logistics teams to meet procurement and delivery timelines.
• Managed assets across their complete lifecycle—from procurement and utilization to de-hire and disposal.
• Prepared hire/de-hire documentation and maintained accurate asset pool records.
• Resolved transportation and storage issues by liaising with carriers and internal teams.
• Forecasted demand trends using historical sales data and optimized ordering processes.
• Improved logistics systems, earning high performance recognition for operational reorganization.
• Ensured order security, accuracy, and on-time pickup and delivery.

Customer Care Executive - LEAP India Pvt. Ltd. - Mumbai

(2016-11 - 2021-03)

• Planned and executed asset dispatch by analyzing efficiency, yield, and cost, identifying opportunities for savings.
• Managed order execution through multiple channels including phone, email, and online systems.
• Conducted market research and onboarded new vendors aligned with product and project requirements.
• Coordinated closely with vendors and logistics teams to meet procurement and delivery timelines.
• Managed assets across their complete lifecycle—from procurement and utilization to de-hire and disposal.
• Prepared hire/de-hire documentation and maintained accurate asset pool records.
• Resolved transportation and storage issues by liaising with carriers and internal teams.
• Forecasted demand trends using historical sales data and optimized ordering processes.
• Improved logistics systems, earning high performance recognition for operational reorganization.
• Ensured order security, accuracy, and on-time pickup and delivery.

Customer Care Executive - NCR Corporation Pvt. Ltd.

(2013-11 - 2016-09)

• Handled high-volume customer escalations via calls and emails for banking clients.
• Maintained and shared daily/monthly MIS and database reports with banks and clients.
• Prepared Cash Replenishment Reports, Reconciliation, and MIS for the Ministry of Finance (MOF) project.
• Coordinated with banks, CRA teams, and stakeholders to ensure timely cash replenishment.
• Prioritized critical issues and met strict service-level agreements (SLAs).

FLM Coordinator - Diebold Systems Pvt. Ltd.

(2012-03 - 2013-07)

• Coordinated FLM activities and cash takeover operations for ATMs.
• Monitored ATM availability and transaction performance to enhance customer experience.
• Communicated effectively with bank officials, project teams, and customers to resolve issues promptly.
• Ensured timely follow-ups and operational continuity across assigned locations.

Bachelor of Commerce - B.Com - University of Mumbai (2010)

Higher Secondary Certificate - HSC - Maharashtra State Board (2007)

Secondary School Certificate - SSC - Maharashtra State Board (2005)