Shreyash Chavalikar

3+ years of experience in System Administration, Microsoft 365, Active Directory, Intune, Windows Server, Networking, and IT Infrastructure Support. Experienced in managing enterprise IT environments, endpoint security, cloud technologies, virtualization, and automation using PowerShell. Proven ability to resolve complex technical issues, enhance system performance, ensure security compliance, and deliver reliable IT solutions.

Technical Support Analyst at GLOBAL PAYMENTS (2026-02 – Present)

• Provide L2 support for Windows, macOS, Microsoft 365, enterprise applications, and hybrid cloud environments.
• Manage incidents, service requests, and problem tickets through ServiceNow and ensure SLA compliance.
• Administer Active Directory and Microsoft Entra ID for user provisioning, deprovisioning, RBAC, and access governance.
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Manage Intune (Endpoint Manager) for device enrollment, policy deployment, compliance, and software distribution.
• Troubleshoot and resolve LAN/WAN, VPN, DNS, DHCP, TCP/IP and wireless connectivity issues.
• Support L2 level hardware diagnostic specialist in Dell, Lenovo, HP workstation.
• Develop PowerShell scripts for domain joining automation and systems logs.
• Maintain endpoint security, patch management, compliance policies, and system health monitoring.
• Collaborate with cross-functional teams to implement IT improvements and project deliverables.

IT Support Engineer at ROSENBERGER INTERCONNECT PVT LTD (2024-04 – 2026-01)

• Administered Windows Server 2016/2019 including AD, DNS, DHCP, GPO, and file services.
• Managed Microsoft 365 administration, Exchange Online, SharePoint Online, and Teams.
• Managed Intune for endpoint compliance, device deployment, and security policy enforcement.
• Supported VMware and Hyper-V virtualization environments.
• Managed firewall rules, VPN connectivity, and secure network operations.
• Provided hardware, software, and remote support to end users across locations.

IT Support Engineer at IFB INDUSTRIES (2023-02 – 2024-03)

• Diagnosed and resolved user incidents and service requests through structured troubleshooting.
• Installed, configured, and supported desktops, laptops, printers, and enterprise applications.
• Managed server operations: user accounts, permissions, backups, and system maintenance.
• Supported LAN/WAN, VPN, and firewall security administration.
• Maintained endpoint security and supported business applications including SAP ERP.
• Assisted in backup verification, monitoring, and infrastructure support activities.

Bachelor In Computer Application in B.C.A – Goa University (2020 – 2023)

Vocational In Computer Techniques – FR Agnel Higher Secondary School Pilar-Goa (2018 – 2020)