Sinthu Dinesh
SAP Service Delivery Manager
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About
SAP service delivery Manager with over 20+ years of experience driving technology, delivery and operations across manufacturing and retail domains. Started my career as a PL/SQL and SAP ABAP developer, advancing into techno-functional leadership and currently foreseeing a 200+ member team in the retail domain, specializing in SAP MM,SD and SAP GTS. Demonstrated success in end-to-end service delivery, stakeholder management, and team leadership, ensuring seamless alignment with business goals.
Experience
Service Delivery Manager - Tata Consultancy Services
(2022-01)
Managed SAP application maintenance and operational performance across a 74-country estate.
- SAP AM governance across Sales, Logistics, Finance, SD and master data streams
- Delivering performance dashboards and frameorks to monitor SAP health and operational KPIs
- Ensuring steability and readiness during peak sales periods
- Project management focus areas include project planning, capacity management and customer communication
Supply chain lead - Tata Consultancy Services
(2017-01 - 2022-12)
- Responsible for bring down the ongoing issues pertaining to ECC thereby reducing the incidents through problem management.
- Proposed and implemented value initiatives and process improvements, enhancing customer satisfaction and operational efficiency.
- Achieved SLA and KPI targets while fostering collaborative client partnerships that consistently delivered business value.
SAP Technical Consultant - Tata Consultancy Services
(2014-01 - 2017-12)
Client: Nokia / Microsoft mobile/ FIH Co.Ltd
- Responsible for end-to-end delivery of minor enhancements, application support and delivery under strict KPIs and PIs for SAP HCM
- Transformation of HR system to the customers internal HR solution, HR process mapping and defining requirements.
- Handling the data carve out project of SAP HCM, data analysis, validation of extracted data for the customer as per legal compliance
SAP Technical Consultant - Tata Consultancy Services
(2013-01 - 2014-12)
Client: AC Nielsen. Responsible to understand the requirements in the area of SAP SD, FICO.
Scrum Master - Tata Consultancy Services
(2009-01 - 2013-12)
Client: SAP AG, ByD. Scrum Master managed a team of 10.
- Involved in the implementation and support of the components of SAP Business By Design (SAP ByD)
- Developed the objects using OO ABAP by using the MDRS framework.
- Developed the UI with Silverlight and the interface was developed using Enhanced Controller Objects (ECO)
- Customizing web Dynpro applications in T&E modules
- Involved in Ehp6 upgrade
SAP Developer - Tata Consultancy Services
(2006-01 - 2009-12)
Client: SAP AG
- Developed Web Dynpro applications for SAP CRM Middleware
- Worked on the root cause for the support issues in the areas of ABAP OO, Webdynpro and BSP in SAP CRM and SAP PRM applications
ABAP Developer - Sanyo BPL Private Ltd
(2005-01 - 2006-12)
Responsible for developing multiple reports, BDC programs, SAP scripts, Smart forms for SAP FICO module using SAP ABAP
- Developed and optimized ABAP programs to enhance system functionalities and user experience.
- Collaborated with cross-functional teams to gather requirements and design effective solutions.
- Implemented performance tuning techniques to improve existing code efficiency and processing speed.
PL/SQL Developer - BPL Ltd
(2001-01 - 2005-12)
- Developed multiple reports, forms, and queries using PL/SQL for Oracle financials.
- Developed complex PL/SQL scripts to optimize data retrieval processes.
- Collaborated with cross-functional teams to gather requirements for database solutions.
- Conducted performance tuning of SQL queries to enhance system efficiency.
Education
Master of Science - Computer Applications - Bharathidasan University - Tiruchi, India (2000-01 - 2005-12)
