Sneha Solanki
Centre Manager | Hospital Operations | Patient Care | Revenue & P&L Management
About
Experienced Hospital Operations and Centre Management professional with 10+ years of experience in healthcare operations, patient care, centre management and bedside-care services. Strong expertise in hospital operations, team management, revenue generation, P&L management, patient experience, insurance/TPA coordination, cashless processes, patient conversions and operational excellence.
Experience
Patient Care Manager - SHANTILAL SHANGHVI FOUNDATION
(2026-01)
- Manage centre operations, staff and patient services.
- Drive revenue, patient conversion and follow-ups.
- Monitor leads, procedures, surgeries and patient flow.
- Handle insurance, cashless, TPA and MJPJAY processes.
- Manage patient escalations, VIP patients and service quality.
- Train counsellors on targets, conversions and patient handling.
- Monitor patient feedback, reviews and testimonials.
- Coordinate vendors, AMC and hospital documentation.
Regional Operations Manager – Lead Bedside Care - NIGHTINGALES HOME HEALTHCARE SERVICES
(2023-01 - 2025-12)
- Managed regional bedside-care operations and staffing.
- Coordinated recruitment, training and caregiver deployment.
- Monitored caregiver performance, attendance and rosters.
- Ensured compliance with SOPs and quality standards.
- Conducted patient assessments, audits and service checks.
- Managed escalations and ensured timely resolution.
- Coordinated with HR, Quality, medical and operations teams.
Centre Manager - MAHATME HEALTH AND HAPPINESS HOSPITAL
(2020-07 - 2022-02)
- Managed centre operations, staff and patient services.
- Drove revenue performance and patient conversions.
- Handled insurance, cashless, TPA and CGHS patients.
- Managed patient queries and escalations.
- Coordinated with marketing and hospital teams.
- Monitored patient flow and operational performance.
Centre Head - CONTACARE EYE HOSPITAL
(2016-05 - 2019-02)
- Managed centre operations, staff and patient services.
- Handled revenue targets and patient conversions.
- Managed insurance, cashless, TPA and CGHS processes.
- Resolved patient escalations and service issues.
- Coordinated with marketing and hospital teams.
Centre Manager - VASAN EYE CARE
(2013-03 - 2016-04)
- Managed centre administration and patient services.
- Supervised staff and daily centre operations.
- Handled patient queries and escalations.
- Managed patient data, payments and surgery records.
- Coordinated marketing and business development activities.
- Counselled patients for Retina, Cataract, Squint and Oculoplasty procedures.
Education
Masters - Management and accounting
