Sonal Jadhav-Das

Strategic Operations Specialist with 9+ years of experience enhancing operational structure, driving cross-functional alignment, and maintaining smooth execution in fast-paced environments. Known for converting ambiguity into clear, actionable workflows and serving as the reliable SPOC who keeps communication tight and deliverables on track. Blending corporate operations expertise with modern digital, remote-ready, and AI-assisted execution, I bring a hybrid capability that supports leadership with clarity, speed, and strong ownership.

Experienced in ERP-based order cycles, documentation control, client communication, and structured reporting—while also managing digital workflows, funnels, and lead nurturing systems. Founder-friendly strength: I excel in roles where precision, consistency, and accountability matter—strengthening operating rhythm, improving task throughput, and bringing predictable results.

Digital Operations & Affiliate Marketing - Freelance

(2025-03)

• Managing a digital personal brand focused on online skill development, digital empowerment, and income-focused education.
• Building and nurturing inbound leads through structured WhatsApp workflows, personalized communication, and value-driven content.
• Creating and executing digital funnels to support brand growth, engagement, and conversions.
• Leveraging AI tools, analytics, and content systems for scalable, consistent digital operations.
• Maintaining a self-driven, results-oriented work approach with strong accountability and flexible remote execution.

Sales Coordinator Executive - Eskay Speciality Chemicals

(2024-07 - 2025-02)

Reason for Leaving: Had to step down temporarily to care for my son during a period of illness.

• Streamlined order processing and documentation including proforma invoices, sales confirmations, and LC documentation.
• Managed the full sales order cycle in UDYOG ERP, ensuring zero-error entries and compliance.
• Acted as the primary coordination bridge between Sales, Factory, Accounts, and Regulatory, reducing delays and miscommunication.
• Planned customer deliveries, managed payment follow-ups, and resolved issues with efficiency and clarity.
• Produced structured MIS reports and data-backed insights for leadership decision-making.
• Strengthened internal communication cadence, reducing escalations and enabling smoother workflow execution.

Senior Marketing Executive - KM3 Pharma Sciences

(2022-05 - 2023-01)

Reason for Leaving: Organization did not offer a maternity leave structure due to its small-scale operations.

• Prepared essential documents including PI, COA, MSDS, and basic regulatory paperwork under senior guidance.
• Supported client communication by responding to inquiries, sharing documents, and maintaining follow-up routines.
• Managed sample dispatches, basic order handling, and coordinated internally for timely execution.
• Gained exposure to sales processes, documentation standards, and pharma operations while working closely under the direct supervision of senior leadership.
• Provided administrative and coordination support to streamline day-to-day operations.

Executive – Customer Support - Clearsynth Labs Pvt Ltd

(2017-11 - 2021-12)

Reason for Leaving: Had to step down temporarily to care for my son during a period of illness.

• Managed full-cycle customer support and sales operations for CIS & MENA regions, ensuring seamless communication and execution.
• Processed and tracked orders using SAP, maintaining 100% documentation accuracy across certificates, compliance files, and customer records.
• Responded to global customer inquiries with structured follow-ups, improving response predictability and reducing escalations.
• Verified and processed key documents including GST & DSIR certificates, ensuring operational compliance.
• Acted as the central coordination link between Marketing, Accounts, Dispatch, and Laboratory, ensuring timely handovers and clarity.
• Maintained updated product knowledge to support customer decisions and internal coordination.
• Contributed to team alignment, process clarity, and operational improvements.

Center Coordinator - Ideal Classes

(2015-05 - 2015-12)

• Handled inquiries, admissions, student issues, and coordination with main branch.
• Managed petty cash, documentation, and customer support.

Center Coordinator - Comtech Computers

(2013-05 - 2014-12)

• Assisted students with MS Office, MS-CIT, ERA content, and online forms.
• Supported data entry, documentation, and operational tasks.

Knowledge Associate - Datamatics Financial Services

(2014-05 - 2014-12)

• Conducted list building, research, email verification, and data formatting.
• Supported marketing teams through efficient data management and reporting.

B.Sc - Chemistry - Mumbai University (2020)

HSC - Maharashtra State Board (2009)

SSC - Maharashtra State Board (2007)