Sonali Mahanty

Dedicated and customer-focused professional with experience in customer support, complaint resolution, and client relationship management. Skilled in handling customer inquiries, conflict resolution, CRM systems, and MS Excel for data tracking and reporting. Strong communicator with excellent problem-solving, teamwork, and adaptability skills, committed to delivering exceptional customer service and enhancing customer satisfaction in fast-paced environments.

Customer Support Executive (Demat Operations) at Stafkind (2025-03 – 2025-10)

• Managed end-to-end Demat account opening processes for clients, ensuring seamless onboarding and timely document collection.
• Handled financial operations related to client onboarding and documentation, maintaining strict accuracy in data verification and entry.
• Verified client KYC compliance and identity documents to facilitate smooth, regulatory-compliant financial account activation.
• Resolved customer queries efficiently during the onboarding journey, contributing to high client satisfaction and retention rates.

Bachelor of Arts in B.A. – Bssc-Bhatarkumradha, Purushottampur, Ganjam