Sonali Phad

I have a 2 years of experience as a technical support engineer, but I'm looking to transition into data science. I'm eager to work with data to analyze it and make informed decisions based on my findings.

Technical support engineer - Spark Telecom - Thane, India

(2023-09)

• Handling technical complaints related to internet connectivity and performance issues, ensuring prompt and effective resolution.
• Coordinating between customers and Internet Service Providers (ISPs) to facilitate communication and expedite issue resolution.
• Taking regular follow-ups with ISPs regarding ongoing technical complaints, maintaining records, and ensuring timely updates to customers.
• Searching for service feasibility for new and existing customers by assessing available networks in the area.
• Providing timely resolutions and support to customers, prioritizing critical technical issues.
• Maintaining a proactive approach to monitor network performance and ensure customer satisfaction.

Trainee Software Engineer - Web Access Pvt Ltd - Mumbai, India

(2022-03 - 2022-06)

• Developed web pages using HTML, CSS, and JavaScript, focusing on responsive design and user experience.
• Established smooth navigation and logical connections between web pages.
• Implemented validation checks for user input to ensure accurate data submission.
• Configured backend processes so that validated data is securely stored in the database.
• Added action handlers to enable dynamic functionality, allowing specific actions to be performed when their respective handlers are triggered.

B.E - Information Technology (2017-06 - 2020-10) Mumbai, India