Technical support engineer - Spark Telecom - Thane, India
(2023-09)
- Handling technical complaints related to internet connectivity and performance issues, ensuring prompt and effective resolution.
- Coordinating between customers and Internet Service Providers (ISPs) to facilitate communication and expedite issue resolution.
- Taking regular follow-ups with ISPs regarding ongoing technical complaints, maintaining records, and ensuring timely updates to customers.
- Searching for service feasibility for new and existing customers by assessing available networks in the area.
- Providing timely resolutions and support to customers, prioritizing critical technical issues.
- Maintaining a proactive approach to monitor network performance and ensure customer satisfaction.
Trainee Software Engineer - Web Access Pvt Ltd - Mumbai, India
(2022-03 - 2022-06)
- Developed web pages using HTML, CSS, and JavaScript, focusing on responsive design and user experience.
- Established smooth navigation and logical connections between web pages.
- Implemented validation checks for user input to ensure accurate data submission.
- Configured backend processes so that validated data is securely stored in the database.
- Added action handlers to enable dynamic functionality, allowing specific actions to be performed when their respective handlers are triggered.
