Sonu Bhandari
Customer Service Representative with experience working in Amazon's internal customer support operations
Talent
New DelhiMember since August 13, 2026
Call HandlingLive Chat SupportEmail SupportIssue De-escalationAmazon AC3 Customer ToolInternal Account NavigationClear English CommunicationActive Listening
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Call HandlingLive Chat SupportEmail SupportIssue De-escalationAmazon AC3 Customer Tool
About
Customer Service Representative with experience working in Amazon's internal customer support operations. Handled calls, chats, and emails for US/North American customers, helping them resolve order, refund, and delivery issues. Quick at navigating internal support tools like Amazon AC3 to fix customer queries on the first contact.
Experience
Customer Service Associate (North America) at Amazon (Captive Team) (2026-01 – 2026-08)
- Handled customer queries via voice calls, live chat, and emails for North American clients.
- Used Amazon's internal AC3 tool to check account info, track order shipments, and issue refunds or replacements.
- Resolved customer complaints about missing packages, billing issues, and damaged items calmly and professionally.
- Maintained good First Contact Resolution (FCR) by solving problems accurately in a single interaction.
- Followed company policies and customer privacy guidelines during every customer interaction.
Education
Bachelor of Arts (B.A.) – School of Open Learning, Delhi University (2025)
Class 12 (CBSE) – Central Board of Secondary Education
Class 10 (CBSE) – Central Board of Secondary Education
