Senior Customer Support Representative
Send a job offer directly to this candidate
A collaborative leader dedicated to driving team success through effective communication and interpersonal engagement. Proven ability to solve complex problems under pressure while managing time efficiently. Highly adaptable and committed to fostering a productive, goal-oriented team environment.
Sr.
Representative at Concentrix (2026-05 – Present)
Working in a Fortune Global 500 MNC for American Express retail customer support (voice). Aiming continuously to provide prompt, accurate and satisfactory resolution to our clients.
Customer Service Representative at Teleperformance (2025-06 – 2025-12)
Results-driven Customer Support Professional with extensive experience managing high-volume voice operations for the North American market. Demonstrated excellence at Amazon US, maintaining a consistent 91.8% CSAT score across 4,500+ live customer interactions. Proven ability to deliver prompt, accurate, and empathetic resolutions, ensuring high levels of customer satisfaction and brand loyalty.
Indian School Certificate in Commerce – Pramila Memorial Institute (2017-01 – 2019-01)
Secondary in Science – Pramila Memorial Institute (2015-01 – 2017-01)
