Steev Thankachan
Hotel Manager
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About
Computer Science Engineering graduate with multi-disciplinary experience across operations management, front-office services, B2B and B2C sales, office administration, full-stack web development, software quality assurance, technical writing, and digital branding. Experienced in managing daily facility operations, handling customer escalations, verifying KYC documentation, and developing responsive web applications using the MERN stack. Proficient in Microsoft Office, Google Workspace, CRM tools, and multilingual communication in English, Malayalam, Hindi, and Tamil.
Experience
Hotel Manager - RK Residency - Calicut, Kerala, India
(2025)
- Direct daily hotel operations, front-desk administration, and guest relations to maintain service quality and support hotel occupancy.
- Manage staff scheduling, inventory procurement, and vendor negotiations to control operational costs while maintaining service benchmarks.
- Serve as the primary point of contact for guest escalations, resolving operational and booking issues promptly to encourage repeat business.
Credit Card Sales Agent - SBI Credit Card Division - Calicut, Kerala, India
(2025 - 2025)
- Proactively identified and approached potential clients and cross-sold credit card products to meet assigned monthly customer acquisition targets.
- Conducted preliminary document verification and KYC checks in accordance with banking guidelines to support timely application processing.
- Explained fee structures, reward programs, and card terms clearly to applicants, building customer trust and supporting first-year card retention.
MERN Stack Developer - CyberSquare - Calicut, Kerala, India
(2024 - 2024)
- Developed and deployed full-stack web applications using MongoDB, Express.js, React.js, and Node.js with a focus on responsive design and maintainable code.
- Built and integrated RESTful APIs and state management workflows to synchronize data between front-end interfaces and back-end databases.
- Collaborated within an Agile team using Git and GitHub for version control, participating in code reviews, debugging, and sprint planning.
Sales Executive & Office Administrator - KONFIX - Calicut, Kerala, India
(2023 - 2023)
- Drove B2B and B2C sales conversions by assessing client requirements, preparing commercial proposals, and closing service agreements.
- Managed daily office administration, including invoicing, client records management, and inter-departmental communication.
- Monitored payment collections and resolved post-sales client inquiries to reduce billing discrepancies and support client retention.
Business Development Executive - Smartlink Telecommunication - Calicut, Kerala, India
(2023 - 2023)
- Identified regional business opportunities for telecom products and corporate connectivity solutions through structured outbound prospecting.
- Delivered product presentations, negotiated commercial terms with enterprise clients, and tracked market trends to improve lead conversion.
Academic Content Writer - KNOVEX - Calicut, Kerala, India
(2022 - 2022)
- Researched, structured, and authored academic papers, case studies, and technical reports across multiple disciplines under tight deadlines.
- Applied APA, MLA, Harvard, and Chicago referencing conventions accurately while ensuring original, well-documented content.
Freelance Consultant (Part-Time / Project-Based) - Independent - Calicut, Kerala, India
(2022)
- Software Testing & Quality Assurance: Executed manual and automated test cases across web and mobile applications for IT clients, logged defects using issue-tracking tools, and verified cross-browser and UI/UX functionality prior to release.
- Academic & Technical Writing: Researched and authored academic and technical documents across varied disciplines, organizing literature reviews and research data in accordance with institutional formatting guidelines.
- Digital Branding & Social Media: Designed custom logos and brand identity assets for emerging businesses, and planned multi-platform social media content to improve audience engagement and page growth.
B2B & B2C Logistics Partner (Part-Time / Flexible) - Porter & Swiggy - Calicut, Kerala, India
- Commercial & Personal Goods Dispatch (Porter): Handled B2B and B2C last-mile goods transportation, planning multi-stop routes, safeguarding packages, and providing real-time transit updates to customers.
- Time-Sensitive Urban Delivery (Swiggy): Completed high-volume food and grocery deliveries using GPS route optimization while coordinating with vendors and customers during peak hours.
Education
Degree - Computer Science Engineering - Engineering Degree Program (2022)
IT Course & Internship - Front-End & React.js - Poonchola Technologies (2022-08-01 - 2023-01-31)
Diploma in Computer Applications (DCA) - Government ITI, Calicut (Cert No: 1017068) (2018)
Higher Secondary (+2) - St. Joseph's Boys Higher Secondary School, Calicut (2016)
Secondary School Leaving Certificate (SSLC) - Presentation Higher Secondary School, Calicut (2014)
