Stuti Singh

Handled customer queries and resolved issues through phone, email, and chat. Logged and updated customer interactions in the CRM system. Provided accurate information about products, services, and company policies.

Customer Support Executive - Teleperformance pvt ltd

(2024-09 - 2025-02)

• Handled customer queries and resolved issues through phone, email, and chat.
• Logged and updated customer interactions in the CRM system.
• Provided accurate information about products, services, and company policies.
• Escalated complex issues to the concerned team for quick resolution.
• Maintained call quality and met daily performance targets (KPI/SLA).
• Processed customer requests, complaints, and service-related inquiries.

Bachelor's in Computer Applications - Computer Applications - Veer Kunwar Singh University (2015 - 2018)

Higher Secondary Certificate - Bihar Secondary Education Board (2013 - 2015)

Secondary School Certificate - Central Board of Secondary Education (2012 - 2013)