Priya Karthi

Customer Support Executive managing Oracle ERP, Salesforce (SFDC), and end-to-end order processing for commercial customers. Handles purchase order validation, discount approvals, proforma invoices, order acknowledgements, payment follow-up, shipments, returns/RMAs, and customer complaints while coordinating with Sales, Finance, and SCM. Keeps delivery updates, support documentation, and post-order issue resolution aligned to commercial terms and internal policy.

Customer Support Executive - Hach OTT India Pvt Ltd - Bangalore, Bangalore

(2024-01)

• Order management: Process customer orders using Oracle ERP, ensuring accuracy and adherence to all commercial terms specified in the purchase order.
• Manage the Discount Approval process as per the guidelines.
• Generate and send Proforma Invoices and Order Acknowledgements to customers, along with proactive payment follow-up.
• Create, update, and maintain customer information in both Oracle and Salesforce (SFDC) CRM systems, including handling stacking processes.
• Shipment: Collaborate with Sales, Finance, and Supply Chain Management (SCM) teams to ensure timely, efficient, and error-free shipment of customer orders
• Customer Handling: Provide customers with regular updates on delivery timelines (ETA), addressing concerns and resolving issues related to shipment delays.
• Assist customers with all required support documentation, ensuring smooth post-order experience.
• Handle Returns/RMAs and manage customer complaints.
• Process Pre-Orders and FOC (Free of Charge) Orders, including rejected or fulfillment-required orders in alignment with internal policies

Calibration Engineer - Castor Engineering Pvt Ltd - Bangalore, Bangalore

(2017-10 - 2020-09)

• Customer support function - Quote preparation/submission, Order handling, Invoice submission/processing, Quote to Cash process.
• Prepare & qualify the technical documents & Calibration certificates of Thermal, Mechanical & Electro Technical.
• Prepare & update the lab technical documents as per ISO IEC 17025:2017.

QA Analyst & Calibration Engineer - QA Tech - Bangalore, Bangalore

(2014-03 - 2014-10)

• QA (quality assurance) documents preparation, maintenance of History cards, traceability's, SOP, checklist for audit purpose.
• In charge of IN lab Calibration, as well as preparation & qualification of the technical (NABL & ISO) & non-technical calibration certificates.

Calibration Trainee Engineer - IIME - Bangalore, Bangalore

(2013-03 - 2014-03)

• In lab calibration, preparation & qualification of the technical & non-technical calibration report certificates.

Junior Web Developer - Soft matrix - Chennai, Chennai

(2012-03 - 2013-03)

• The cloud system is a single sign on application serving multiple clients (one source accessing multiple DB).
• Handling leads, confirming order, to manufacturing the customized product and fitting it for the client(by using Vtiger).

Bachelor of Engineering (B.E.) - Electronics and communication Engineering - P.R. Engineering College (2011-06)

H.S.C. - Biology - Ranee's Girls Govt. Higher Secondary School (2007-03)

S.S.L.C. - General - Govt Higher Sec School (2005-03)