Neethu Nair

Service-orientedManager with a commitment to excellence andmore than 10 years of experience in customer support and leadership with proven records of success in executing strategic plans tomeet company objectives. Results-oriented

Customer Success professional in the technology industry specializing in quality customer success, customer support,

customer retention, productivity, and team management. Highly experienced in SaaS customer success and dedicated to providing excellent customer service andmaking operational and procedural improvements. Proven history of efciency and reliability.

Coaching, leading, and developing team members by setting the strategy and prioritizing Objectives and Key

Results (OKRs); hiring, training, and developing a high-performing team

Manage the team to increase customer adoption, and retention, and growth by producing Customer Health

Metrics and KPIs by aligning these customers to the Infoblox Customer Health Score model

Develop synergies with other managers in customer success, such that all activities are closely aligned with initiatives that improve efciencies, customer satisfaction, and customer adoption

Develop sound riskmanagement andmitigation initiatives

Partner with Technical SMEs to bring additional value to customer engagements

Guide the team in presenting customer ndings, comments, and issues proactively

Measure team success on a monthly and quarterly basis to report to leadership

Guide the team in tracking accounts that are subject to churn, and risk and work proactively to eliminate that risk

Expand revenue in accounts through cross-sell and up-sell in partnership with sales

Lead digital activity for Infoblox's fastest-growing customers through strong virtual relationship-building, SaaS product knowledge, planning, and execution

Drive cross-functional alignment with all internal business units within Infoblox

Post Graduation Diploma in Business Administration