Subhasish Sarangi
OPERATIONS EXECUTIVE | CUSTOMER SERVICE PROFESSIONAL; AVIATION • TRAVEL • HOSPITALITY • OPERATIONS
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About
Dedicated and customer-focused professional with 6+ years of experience in Aviation, Travel and Hospitality industry. Proven ability to deliver excellent customer service, handle operations efficiently and ensure smooth day-to-day functioning. Strong communicator with a positive attitude, team spirit and commitment to achieving organizational goals.
Experience
Retail Partner at Bajaj Life (2026-02 – Present)
- Responsible for customer acquisition, policy sales and service support.
- Advising clients on suitable insurance plans (Life & Health).
- Maintaining records, documentation and follow-ups for policy processing.
- Achieving business targets and ensuring customer satisfaction.
Customer Service Executive (CSE) at SPICEJET (2023-10 – 2025-10)
- Handled check-in, boarding, baggage and other customer service operations.
- Provided accurate flight information and travel assistance to passengers.
- Managed customer queries, complaints and ensured timely resolution.
- Ensured compliance with airline policies, safety and security regulations.
- Coordinated with internal teams for smooth and on-time flight operations.
- Maintained high standard of customer satisfaction and service quality.
Customer Service Associate at AI-SATS (Vistara Airlines) (2017-06 – 2020-06)
- Delivered excellent ground handling and customer service at the airport.
- Assisted passengers with check-in, boarding, baggage handling and special requests.
- Handled irregular operations and provided solutions to passenger issues.
- Ensured smooth coordination with airport and airline staff.
- Maintained punctuality, grooming and professional behavior.
Guest Service Associate (GSA) at Ginger Hotels (2016 – 2017)
6 Months
- Greeted and assisted guests with check-in and check-out procedures.
- Handled guest queries and provided excellent customer service.
- Coordinated with departments to ensure guest satisfaction.
- Maintained front office records and ensured smooth hotel operations.
Education
MBA in MARKETING MANAGEMENT – Sridhar University (2015-12)
Graduation (B.Com) – Kalinga College Of Commerce, Bhubaneswar (2013-04)
CHSE (12th) – Ratanpur Science College, Kakatpur (2010-03)
BSE (10th) – Nimapara Govt High School, Nimapara (2008-09)
