Suhas Pawar
Dynamic IT Service Delivery Manager with over 19 years of experience
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About
Dynamic IT Service Delivery Manager with over 19 years of experience in IT infrastructure operations, digital workplace management, and datacenter services across the Oil & Gas, Financial Services, and Hi-Tech sectors. Proven success in leading multi-location teams, managing vendor and stakeholder relationships, and driving continuous improvement within ITIL-governed environments. Skilled at aligning IT services with business objectives to deliver operational excellence, service reliability, and customer satisfaction.
Experience
Consultant / IT Service Delivery Manager at Tata Consultancy Services Ltd. (2010-10 – Present)
- Lead end-to-end infrastructure delivery and datacenter operations for a leading manufacturing enterprise in Glasgow, Scotland UK.
- Lead end-to-end infrastructure delivery and datacenter operations for a leading Oil & Gas enterprise in The Hague, Netherlands.
- Manage a portfolio of 32+ IT services, overseeing lifecycle and evergreening programmed delivering over £1.2M annual value.
- Act as London point of contact for Norwegian operations, ensuring service stability and customer satisfaction.
- Implement structured transition-to-steady-state processes for Energy, Hi-Tech, and BFSI clients.
- Developed and enforced service governance frameworks aligned with ITIL best practices, improving SLA compliance by 20%.
- Partner with global stakeholders and vendors to deliver operational excellence and strategic alignment.
Associate System Administrator at S1 Services India Pvt. Ltd. (2009-06 – 2010-09)
- Provided hosting and infrastructure support for global financial institutions.
- Ensured datacenter uptime, performance monitoring, and incident management in high-availability environments.
- Supported patching, capacity planning, and disaster recovery exercises.
Engineer – Helpdesk & Server Administration at Wipro Ltd. (2008-04 – 2009-06)
- Managed datacenter operations for Wipro BPO internal infrastructure.
- Oversaw vendor contracts, change management, and escalation handling for production servers.
- Delivered proactive monitoring and reporting to enhance reliability and efficiency.
System Administrator at Impact Systems (2006-10 – 2008-04)
- Maintained and administered server infrastructure ensuring operational continuity and adherence to SLAs.
- Supported multiple business units with user management, troubleshooting, and vendor liaison.
Education
Bachelor of Computer Application in Computer Application – Tilak Maharashtra University (2010)
Diploma in Computer Engineering – State Board of Technical Education, Mumbai (2005)
