Sujitha Govindaraj

Network Engineer with 3.5 years of experience in a 24×7 global network operations center, supporting 500+ network, server and cloud devices. Hands-on with IP addressing, subnetting, routing and switching (OSPF, BGP, MPLS, VLAN), LAN/WAN and VPN troubleshooting, firewall troubleshooting, ACLs and NAT. Skilled in incident management, root cause analysis (RCA) and coordinating P1/P2 major incidents with L2/L3, security teams, ISPs and vendors.

Monitoring across SolarWinds, Zabbix, PRTG, LogicMonitor and OpsRamp, with 98% SLA compliance and 99.9% infrastructure availability on 200+ tickets per month in ServiceNow (ITIL). Strong support for change management, maintenance windows and network documentation. Open to rotational shifts.

System Operations Specialist (Network Operations) at Virtual Tech Gurus (VTG) (2023-02 – 2026-08)

24×7 Global Operations Center

• Monitor and troubleshoot routers, switches, firewalls and WAN/ISP links across 500+ devices, isolating root cause across network, server and cloud layers using SNMP, Syslog, NetFlow, Wireshark and CLI diagnostics.
• Troubleshoot LAN, WAN, VPN and internet connectivity issues involving OSPF, BGP, MPLS, VLAN, DNS, DHCP, ACL and NAT, restoring services within SLA.
• Monitor network performance, availability and uptime using SolarWinds, Zabbix, PRTG, LogicMonitor and OpsRamp; validate alerts to separate genuine faults from noise, sustaining 99.9% availability.
• Triage and resolve P1/P2 and standard incidents in ServiceNow (ITIL), handling 200+ incidents, alerts and service requests monthly at 98% SLA compliance.
• Lead P1/P2 major incident bridges with customers, ISPs, vendors, field engineers and L2/L3 network, server, security and cloud teams, reducing MTTR.
• Escalate proactively to L2/L3 and security teams with complete diagnostics, including firewall-related and policy-related issues.
• Perform post-maintenance and post-change health checks on network devices, Windows Server, Active Directory, Linux, AWS and Azure after migrations and firmware upgrades, and document outcomes.
• Prepare RCA reports with timelines, observations and root causes; identify recurring patterns to support mitigation and reduce repeat incidents.
• Fulfil network, software and access service requests within SLA, including Active Directory administration and Okta MFA enrollment/troubleshooting.
• Create SOPs, knowledge base articles, network documentation and shift handover notes supporting 24×7 continuity and team onboarding.

Master of Engineering in Embedded System Technologies – SNS College of Engineering (2020 – 2022)

Bachelor of Engineering in Electronics & Communication Engineering – SRIET, Coimbatore (2016 – 2020)