Netapp India Ltd Dec ‘17’ – ‘Till date
Sales/Senior Deal desk Alayst
Sales Operations/ Process/ Project Management & Enablement:
Commercial Acumen, Deal Desk, Developing Proposals, Financial Analysis, Financial Operations, Pricing Strategies, Structuring Deals
- Serving as the focal point of contact for Americas deal registration desk team.
- Responsible for the development and implementation of new processes and procedures for effective and efficient of Americas deal registration operations.
- Track and analyse deal registrations for their approval and denial.
- Access Incentive and Compensation plans for converted deal registration.
- Work on Renewals and Tech Refresh orders.
- Check and create Contracts and Quotes and pricing.
- Execute deal registration extensions.
- Manage / Analyse opportunities through pipeline management tools.
- Manage Account ownerships for End customer accounts.
- Setup and manage team and track SLA.
- Create ad hoc reports as per management requirement.
- Create reports for weekly team meeting.
- Work closely with partners and sales representatives on deal registration issues.
- UAT Testing
Team management:
- Lead and manage a multicultural team.
- Set KPI’s and individual development plans for team members.
- Plan for additional capacity and hiring to support the business requirements as needed.
Dexler Information Solutions, Bengaluru Jan’15 – Aug’17
SAP Operations Consultant(Acting Team Lead)
Key Result Areas:
- Monitored tickets of staff members on their SAP module; tracked SLA.
- Engaged in troubleshooting issues & resolving user’s queries.
- Supervised candidate registrations, orders and server allotments for candidates
- Liaised with SAP Coordinators and Partners across globe for sales clarifications.
- Prepared reports on user usage as per management request and generate global billing reports based on user registrations for payment.
- Led team for timely delivery of quality solutions.
- Generated& validated configuration and master & user data maintenance for training servers.
- Organised weekly meetings and updated latest information on the processes.
- Executed day-day order processing and adhered to process SLA.
- Achieved accuracy level as per set SLA guidelines.
- Engaged in updating individual production, query logs and any other process related logs.
- Coordinated with Stake Holders in bridging process gaps & enable a seamless process flow.
- Acted as an SME for process performed in the team.
- Spearheaded cost utilization, scheduling and strategic planning; managed resource allocation, delivery, quality, policy and procedures
- Delivered presentations to showcase management.
Highlights:
- Successfully supported & trained over 600 Consultants to help clear their SAP Certification
- Developed various strategies / established new set-ups for expanding business.
- Led initiatives to motivate partners (through contests / incentive schemes) towards increasing business.
- Took measures to counter competition.
Previous Experience
SQS India Ltd., Bengaluru Oct’13 – Oct’14
SAP Analyst
VMware India Ltd., Bengaluru Jun’08 – Aug’12
Partner Operations Specialist
Highlights:
~In SQS India Ltd., Bengaluru
- Participated in design& development of internal testing tool for test case generation.
- Prepared logical test cases from business process and transferred the same in SQS test professional & automation.
- Analysed SAP business process designed in MS Visio by team members.
- Liaised with SQS Germany team to clarify & discuss project related activities and resolved internal project queries.
- Supervised the team to deliver project deliverables within agreed time frame and as per agreed quality standards.
- Drafted excel spreadsheets with Pivot Tables in generating reports
- Executed Forecast Analysis; conducted Ad-hoc data analysis and reporting in Excel.
- Managed special project work & initiatives around data analysis and process improvements.
~In VMware India Ltd., Bengaluru
- Worked as Sales Operations Specialist to process NFR (Not For Re-sale)
- Worked on rebate computation programs.
- Processed deal registrations
- Supervised deal status
- Supervised licensing of VMware products and processing of VMware orders
- Drafted weekly & monthly metrics, data loader files and user & partner request reports
- Executed auditing &reconciliation of orders.
- Managed escalations &exceptions; resolved queries related to case management and distribution of workload.
- Assisted in UAT testing at launch of new tools.
