Suraj Sarkar

Results-driven professional with experience in International Sales and Customer Support. Worked in international client handling, sales, customer relationship management, issue resolution, and service delivery. Hands-on experience in Advanced Excel including Pivot Tables, VLOOKUP, HLOOKUP, INDEX, IF formulas, dashboards, and reporting. Strong communication, problem-solving, and customer-centric approach.

SR. Customer Support Executive - US Tech Solutions

(2022-12 - 2026-07)

• Maintained strong relationships with client stakeholders and participated in service-review meetings and performance discussions.
• Prepared and shared daily, weekly, and monthly performance reports with management and client stakeholders.
• Coordinated with Operations, Risk & Compliance, Product, Technology, and Quality teams to resolve complex customer issues.
• Conducted regular team huddles, coaching sessions, performance reviews, and feedback sessions to improve productivity and service quality.
• Provided customer support via phone, email, and chat.
• Handled complex customer escalations and delivered effective solutions while maintaining high customer satisfaction.
• Resolved customer issues while maintaining high satisfaction.
• Managed escalations and coordinated with internal teams.
• Built and maintained strong relationships with international clients to ensure long-term business growth.
• Conducted virtual meetings and product demonstrations with overseas customers.
• Prepared quotations, proposals, contracts, and negotiated pricing to close deals.

Customer Support Executive - Ultra Shield Technology

(2020-01 - 2022-12)

• Handle customer queries and provide timely and accurate resolutions through calls, emails, and chat.
• Understand customer requirements and provide appropriate product/service information.
• Manage customer complaints and issues while ensuring a high level of customer satisfaction.
• Follow up with customers to ensure issues are resolved within the committed TAT (Turnaround Time).
• Maintain accurate records of customer interactions, complaints, and resolutions in CRM systems.
• Coordinate with internal teams such as Sales, Operations, Technical Support, and Billing to resolve customer issues.
• Handle international customers professionally and maintain strong customer relationships.

10th - Lord Mahavira School

12th - Lord Mahavira School

B. Com - William Cray University