Suryansh Srivastava

A highly motivated and dynamic professional seeking a challenging role in a well-established organization where I can leverage my diverse expertise in customer operations, back-office administration, and relationship management to drive institutional growth while enriching my professional competencies.

Customer Support Executive (BPO Agent) - STARTEK - Lucknow

• Managed inbound and outbound customer inquiries with professionalism, efficiency, and a problem-solving approach.
• Resolved customer complaints, service issues, and technical queries effectively to sustain high levels of user satisfaction.
• Maintained accurate customer interaction records, logs, and updates across system databases.
• Redirected complex issues to specialized internal departments while ensuring continuous follow-up to provide seamless resolution.

Teacher & Back Office Assistant - Sai Tutorial Educational Institute - Lucknow

(2020-06)

• Conducted comprehensive classroom instructions and evening academic sessions for students from Grade 1 to Grade 8.
• Managed daily administrative operations, including greeting visitors, maintaining the work daybook, and processing incoming/outgoing mail and couriers.
• Handled institutional record-keeping, tracking student attendance, managing stationary procurement, and compiling comprehensive daily work reports for management.
• Supervised support staff and housekeeping workflows to maintain an organized and orderly campus environment.
• Acted as the primary point of contact for parents, effectively addressing grievances and resolving complex complaints.

Bachelor of Arts (B.A.) - Lucknow Christian Degree College (2024)

Intermediate (Class XII) - Lalita Shastri Mont. Inter College (2019)

High School (Class X) - M.P. Inter College (2016)