Susmita Ghosh

Results-oriented Administrative Assistant with a proven track record of providing exceptional customer service and fostering positive relationships with clients and colleagues. Excellent communication skills, both written and verbal, with the ability to effectively interact with individuals at all levels. Experienced in handling inquiries, resolving issues, and ensuring a positive and professional office environment.

Administrative assistance and customer support - Vodafone Qatar - Qatar

(2020-01 - 2023-12)

• Managing team schedules and appointments
• Team collaboration and engagement to ensure customer satisfaction
• Resolve queries of customers and address their issues
• Ability of time management and communication to complete tasks with accuracy

Support Coordinator - Techno Q (Qatar) - Qatar

(2020-01 - 2020-12)

• Ability to incorporate interpersonal skills to complete different tasks
• Efficiency in resolving different problems by implementing an organisational approach
• Learn to empower individuals to create an agile team to increase productivity

Learning & Development Lead - Salt Lake Institute of Engineering and Management

(2018-01 - 2018-12)

• Ability to develop learning and development plan
• Work collaboratively to develop trustable relationships with employees and administration
• Learn to monitor and evaluate the success of the training programme for further improvement
• Ability to manage curriculum and develop planning
• Assist administrative to provide support and improve performance
• Learn to keep recording and develop event planning to increase engagement and collaboration of students

Academic Coordinator & Administrative Assistant - Webtek Labs Pvt. Ltd

(2017-01 - 2018-12)

• Ability to manage curriculum and develop planning
• Assist administrative to provide support and improve performance
• Learn to keep recording and develop event planning to increase engagement and collaboration of students

Admin Assistant & Academic Coordinator - iLEAP (a division of Pathfinder)

(2015-01 - 2017-12)

• Ability to manage curriculum and develop planning
• Assist administrative to provide support and improve performance
• Learn to keep recording and develop event planning to increase engagement and collaboration of students

Front Desk Executive & Admin Assistant - Bengal Suggestion Centre

(2012-01 - 2015-12)

• Learn to offer administrative support to students and faculties
• Attending visitors and handling clients by providing accurate information
• Managing and controlling database and records of regular activities

Receptionist - Soumen's Workout

(2011-01 - 2012-12)

• Ability to manage members to offer seamless services
• Managing and resolving enquiries from customers efficiently
• Managing front desk area and creating schedules for personalise training programmes

M.A - BENGALI - Rabindra Bharati University (2009-01 - 2011-12)

B.A (HONS.) - Bengali - Muralidhar Girls' College (University of Calcutta) (2005-01 - 2008-12)

Higher Secondary - Adarsha Balika Shikshayatan (WBCHSE) (2005-01)

Secondary - Adarsha Balika Shikshayatan (WBBSE) (2003-01)