Swaroop Jeedi

Technical Support professional with a verified track record in L1/L2 desktop infrastructure, client-site application support, and software quality validation. Experienced in driving end-to-end ticket lifecycle management within structured environments, maintaining strict SLA compliance, and supporting diverse client environments across public and private sectors.

Currently advancing core technical skills through dedicated, self-managed virtualization lab environments to configure and administer enterprise directory services.

🔧 Core Areas of Expertise:

• Infrastructure Support: Desktop Support, Hardware Diagnostics, OS Deployment (Windows 11/10), Laptop & Endpoint Troubleshooting.
• Application & Client Support: Production Support, User Access Lifecycle Management, SLA Adherence, Incident Tracking, Remote Troubleshooting.
• Networking Foundations: LAN/Wi-Fi Node Configuration, Network Connectivity Troubleshooting, DHCP, DNS.
• Quality Assurance Validation: User Acceptance Testing (UAT), Manual Test Case Execution, Defect Lifecycle Tracking.

🛠️ Systems, Tools & Platforms Utilized:

• Ticketing & Collaboration: Proprietary ITSM Systems (Tracker Platform), MS Azure DevOps, Office 365, Outlook Configuration, Zimbra, ConVox.
• Dedicated Lab Environments: Oracle VM VirtualBox, Windows Server 2019, Active Directory Administration, Group Policy Objects (GPOs).

Open to career-accelerating opportunities in Desktop Support, Technical Support, and IT Support engineering roles within structured corporate IT organizations.

Target CTC: 4.0 LPA (Negotiable)

Contact: swaroop.jeedi@icloud.com | +91 8919274375

• Desktop Support Trainee at RK Computers (2025-10 – Present)

  Provision and deploy client operating systems (Windows 11/10), hardware components, drivers, and peripheral infrastructure for enterprise endpoints. Initialize, configure, and troubleshoot network hardware, including local routers, access points, and range extenders to ensure seamless LAN/Wi-Fi node communication. Administer daily routine support operations and Annual Maintenance Contracts (AMCs) across diversified client verticals, including academic institutions, IT firms, and pharmaceutical organizations. Isolate system faults via root cause analysis across Windows environments and LAN/Wi-Fi connection architectures.

• Application Support Engineer at Deepija Telecom Pvt Ltd (2024-06 – 2025-09)

  Utilized a proprietary, in-house web-based ITSM application ("Tracker") to systematically manage the complete ticket lifecycle from logging to resolution closure, consistently meeting SLA timelines. Executed user access lifecycles, performing credential creation, account permissions management, and profile deactivations. Configured, and optimized software application suites and Windows platform environments to resolve digital signature and validation anomalies. Performed User Acceptance Testing (UAT) validations, successfully documenting and escalating software defects and bugs to development teams. Coordinated cross-functionally with on-site infrastructure teams and external vendors to facilitate timely resolution of complex application blockages.

• Software Testing Support (2022-12 – 2024-01)

  Designed and executed 300+ manual test cases for web applications, performing comprehensive workflow validations during sprint releases. Documented 500+ software defects and bugs, providing developers with precise replication steps to streamline remediation lifecycles. Participated in User Acceptance Testing (UAT) and iterative sprint-level quality assurance validations.

B.Tech in E.E.E – K.I.E.T (2017-11)