James Smb

Good experience with sales executives and customer support. Achieved targets as set by the leads. Good interpersonal and communication skills. High level of confidentiality, attention to detail and professionalism.

Sales executive/customer support at Antern technology (2022-01 – Present)

• Greetly and assist customers in the showroom professionally
• Good knowledge of customer needs and recommend suitable insurance models
• Conduct insurance demonstrations and test drives
• Explained pricing, finance, insurance, and exchange discounts
• Generated leads through field activities, referrals, and digital platforms
• Maintained regular follow-ups with customers through marketing channels
• Achieved monthly and quarterly targets
• Coordinated with finance, insurance, and delivery teams
• Participated in promotional events and showroom campaigns
• Ensured high customer satisfaction and repeat business

Customer support Executive at Cognizant technology solutions (2008-02 – 2020-10)

• Achieved business targets as laid down by acquiring new client relationships and maintaining them.
• Identified target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensured the number of log in along with disbursement
• Ensured high customer satisfaction level by proactively understanding customer needs and cross-sell multiple products as per the requirements
• Executed sales promotion activities to built customer interest in the TCFSL brand
• Built strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensured vendor empanelment and develop relationships with new vendors.
• Developed client and external vendor channel also
• Ensured compliance to all Audit / RBI regulations.

Bachelor of Engineering in B.E. – Anna University India