Tenzin

PMP® Certified O2C & AR Leader with 14+ years of experience across Accounts Receivable, Sales Order Management, Credit & Collections, Cash Application, Customer Reconciliation, Financial Claims, Reporting, and People Management. Proven expertise in end-to-end Order-to-Cash operations, cash flow optimization, MIS & dashboard reporting, stakeholder management, audit compliance, and team leadership. Strong track record in process transitions, ERP migrations (SAP, SYSPRO), SLA governance, and driving operational excellence.

Associate Manager Collections & Disputes (O2C) at Anheuser-Busch InBev (AB InBev GCC India) (2022-03 – 2025-06)

• Led end-to-end Order-to-Cash (O2C) operations, including sales order governance, order execution, and coordination with fulfillment teams to ensure timely delivery and revenue realization
• Drove revenue realization by aligning order processing, billing, and collections activities, ensuring minimal delays in order-to-revenue cycle
• Managed a team of 8, ensuring SLA adherence, timely collections, and Sales order credit check & approvals
• Owned AR sub-ledger to GL reconciliations, ensuring balance sheet accuracy and audit compliance
• Delivered performance dashboards tracking SLAs, turnaround time, and team productivity, enabling data-driven decision-making
• Supported revenue recognition processes through billing validation, contract alignment, and reconciliation activities, ensuring accuracy in revenue reporting and compliance with internal controls
• Managed high-volume customer queries and dispute resolution, ensuring timely closure and improved customer satisfaction
• Strengthened receivables governance through customer master data validation and credit controls
• Ensured accurate cash application, handling unidentified receipts and suspense account management
• Partnered with Sales, Finance, and Treasury teams to improve working capital and cash conversion cycle
• Supported internal and external audits, ensuring compliance with SOX and MICS controls
• Automated multi-entity sales data consolidation using Power Query, reducing processing time by 95% and improving data reliability
• Partnered with the SYSPRO team to implement a Power BI-based ERP data extraction solution for ageing analysis, reducing extraction time by 99% and eliminating manual errors
• Optimized macro-based ageing reports by refining formulas and removing redundancies, improving processing speed by 83% and enhancing file stability
• Developed a formula-driven sales order credit check template, reducing approval turnaround time by 89% and improving team productivity
• Streamlined daily dashboard creation through automation, reducing processing time by 70% and improving data accuracy and stakeholder confidence
• Improved ageing report preparation efficiency by 20–25% through structured planning and process optimisation
• Led SYSPRO to SAP ERP migration, including UAT, data validation, and post-go-live stabilization

Assistant Operations Manager at Accenture Solutions Pvt. Ltd. (2010-10 – 2022-03)

Led a team of 18 (Associates, Senior Associates, and Support Account Managers) managing North America retail financial claims (US and Canada), driving SLA adherence and high-quality service delivery

• Managed team performance across SLAs, response time, resolution quality, and productivity metrics
• Acted as primary escalation point for complex customer issues, ensuring quick resolution and root cause analysis
• Conducted weekly and monthly client governance calls, presenting insights and resolution plans
• Managed daily operations, backlog, and reporting, ensuring timely delivery and target achievement
• Ensured accurate claims tracking, payment updates, and data integrity
• Developed and presented dashboards and reports for operational performance tracking
• Led team engagement through huddles, 11s, coaching, and feedback sessions
• Maintained process documentation, SOPs, and training materials

Support Account Manager – Financial Claims at Accenture Solutions Pvt. Ltd. (2010-10 – 2022-03)

• Acted as primary point of contact between Claims, AR, Sales, and Partner teams
• Managed end-to-end partner funding and claims lifecycle ensuring SLA adherence
• Ensured timely payouts and compliance with contractual terms
• Created and managed Demand Generation Fund programs
• Managed monthly accruals and payouts including net shipment funding
• Led dispute resolution across stakeholders improving turnaround time
• Conducted quality audits and ensured data accuracy
• Prepared ageing, backlog, deductions, and write-off reports
• Facilitated client meetings and stakeholder discussions
• Mentored new joiners and provided training
• Acted as backup team lead managing operations

Business Process Delivery Analyst – Billing at Accenture Solutions Pvt. Ltd. (2010-10 – 2022-03)

• Managed end-to-end billing operations ensuring accurate invoicing and entitlement validation
• Handled high-value customer accounts above 1 million dollars
• Maintained contracts, agreements, and customer master data
• Managed order lifecycle activities including move, add, change, and cancel
• Delivered accruals, unbilled, and variance reports
• Collaborated with Sales and Collections to resolve disputes and improve revenue realization
• Developed data queries and reporting insights

Transaction Processing Analyst – Collections & Disputes at Accenture Solutions Pvt. Ltd. (2010-10 – 2022-03)

• Executed collections, dispute resolution, intercompany accounting, and SAP reconciliations
• Managed dunning cycles and customer communications
• Performed refund processing and open item clearing
• Prepared MIS and operational reports
• Ensured compliance with reporting standards and audit controls
• Played key role in transitioning North America Retail Claims process to India
• Reduced claims rejection rate by 35% through process improvements and training
• Reduced claims TAT by 25%, improving SLA adherence
• Received multiple awards for individual performance and operational excellence
• Achieved 99.85% billing accuracy through structured validation and contract review

Bachelor of Commerce in Computer Science – Bangalore University (2007 – 2010)