Associate Manager Collections & Disputes (O2C) at Anheuser-Busch InBev (AB InBev GCC India) (2022-03 – 2025-06)
- Led end-to-end Order-to-Cash (O2C) operations, including sales order governance, order execution, and coordination with fulfillment teams to ensure timely delivery and revenue realization
- Drove revenue realization by aligning order processing, billing, and collections activities, ensuring minimal delays in order-to-revenue cycle
- Managed a team of 8, ensuring SLA adherence, timely collections, and Sales order credit check & approvals
- Owned AR sub-ledger to GL reconciliations, ensuring balance sheet accuracy and audit compliance
- Delivered performance dashboards tracking SLAs, turnaround time, and team productivity, enabling data-driven decision-making
- Supported revenue recognition processes through billing validation, contract alignment, and reconciliation activities, ensuring accuracy in revenue reporting and compliance with internal controls
- Managed high-volume customer queries and dispute resolution, ensuring timely closure and improved customer satisfaction
- Strengthened receivables governance through customer master data validation and credit controls
- Ensured accurate cash application, handling unidentified receipts and suspense account management
- Partnered with Sales, Finance, and Treasury teams to improve working capital and cash conversion cycle
- Supported internal and external audits, ensuring compliance with SOX and MICS controls
- Automated multi-entity sales data consolidation using Power Query, reducing processing time by 95% and improving data reliability
- Partnered with the SYSPRO team to implement a Power BI-based ERP data extraction solution for ageing analysis, reducing extraction time by 99% and eliminating manual errors
- Optimized macro-based ageing reports by refining formulas and removing redundancies, improving processing speed by 83% and enhancing file stability
- Developed a formula-driven sales order credit check template, reducing approval turnaround time by 89% and improving team productivity
- Streamlined daily dashboard creation through automation, reducing processing time by 70% and improving data accuracy and stakeholder confidence
- Improved ageing report preparation efficiency by 20–25% through structured planning and process optimisation
- Led SYSPRO to SAP ERP migration, including UAT, data validation, and post-go-live stabilization
Assistant Operations Manager at Accenture Solutions Pvt. Ltd. (2010-10 – 2022-03)
Led a team of 18 (Associates, Senior Associates, and Support Account Managers) managing North America retail financial claims (US and Canada), driving SLA adherence and high-quality service delivery
- Managed team performance across SLAs, response time, resolution quality, and productivity metrics
- Acted as primary escalation point for complex customer issues, ensuring quick resolution and root cause analysis
- Conducted weekly and monthly client governance calls, presenting insights and resolution plans
- Managed daily operations, backlog, and reporting, ensuring timely delivery and target achievement
- Ensured accurate claims tracking, payment updates, and data integrity
- Developed and presented dashboards and reports for operational performance tracking
- Led team engagement through huddles, 11s, coaching, and feedback sessions
- Maintained process documentation, SOPs, and training materials
Support Account Manager – Financial Claims at Accenture Solutions Pvt. Ltd. (2010-10 – 2022-03)
- Acted as primary point of contact between Claims, AR, Sales, and Partner teams
- Managed end-to-end partner funding and claims lifecycle ensuring SLA adherence
- Ensured timely payouts and compliance with contractual terms
- Created and managed Demand Generation Fund programs
- Managed monthly accruals and payouts including net shipment funding
- Led dispute resolution across stakeholders improving turnaround time
- Conducted quality audits and ensured data accuracy
- Prepared ageing, backlog, deductions, and write-off reports
- Facilitated client meetings and stakeholder discussions
- Mentored new joiners and provided training
- Acted as backup team lead managing operations
Business Process Delivery Analyst – Billing at Accenture Solutions Pvt. Ltd. (2010-10 – 2022-03)
- Managed end-to-end billing operations ensuring accurate invoicing and entitlement validation
- Handled high-value customer accounts above 1 million dollars
- Maintained contracts, agreements, and customer master data
- Managed order lifecycle activities including move, add, change, and cancel
- Delivered accruals, unbilled, and variance reports
- Collaborated with Sales and Collections to resolve disputes and improve revenue realization
- Developed data queries and reporting insights
Transaction Processing Analyst – Collections & Disputes at Accenture Solutions Pvt. Ltd. (2010-10 – 2022-03)
- Executed collections, dispute resolution, intercompany accounting, and SAP reconciliations
- Managed dunning cycles and customer communications
- Performed refund processing and open item clearing
- Prepared MIS and operational reports
- Ensured compliance with reporting standards and audit controls
- Played key role in transitioning North America Retail Claims process to India
- Reduced claims rejection rate by 35% through process improvements and training
- Reduced claims TAT by 25%, improving SLA adherence
- Received multiple awards for individual performance and operational excellence
- Achieved 99.85% billing accuracy through structured validation and contract review
