Tharun Raj D
Versatile professional with diverse expertise spanning customer-facing operations, product sales, business development, and startup leadership
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About
Versatile professional with diverse expertise spanning customer-facing operations, product sales, business development, and startup leadership, complemented by developing technical competencies in cybersecurity and data analytics. Proven track record in driving sales performance, managing home test ride (HTR) operations, enhancing customer satisfaction (CSAT), and coordinating cross-functional teams. Adept at bridging customer experience with technical problem-solving, possessing practical exposure to Identity and Access Management (IAM), data visualization (Tableau), and business process optimization.
Eager to contribute operational rigor, sales acumen, and analytical problem-solving to forward-thinking technology and consulting organizations.
Experience
Sales Specialist - DriveX - Chennai, Tamil Nadu, India
(2026-08)
- Engaged prospective customers, explained product features and value propositions, and drove lead conversion through professional customer interactions.
- Managed customer relationships, handled sales inquiries, and streamlined sales operations to support retail and regional growth objectives.
- Coordinated with internal operational teams to ensure seamless customer onboarding and service delivery.
Product Specialist - River Mobility Pvt Ltd - Chennai, India
(2025-06 - 2026-08)
- Conducted high-impact product demonstrations and managed comprehensive Home Test Ride (HTR) operations to accelerate customer adoption.
- Led CSAT initiatives and customer engagement activities, building strong rapport and significantly improving customer satisfaction scores.
- Coordinated closely with sales and service teams to optimize customer experience workflows and resolve service-related queries.
- Successfully converted walk-in prospects and outdoor activity leads into confirmed bookings, consistently achieving sales and revenue targets.
- Generated new business opportunities through targeted referrals and outdoor promotional events.
Co-Founder & COO - Billra - Chennai, India
(2026-06)
- Co-founded a business software startup, directing day-to-day operations, business development, and customer acquisition strategies.
- Managed end-to-end client onboarding, software implementation, and customer success initiatives.
- Developed scalable growth strategies, forged strategic partnerships, and drove product adoption across target markets.
Customer Support Associate - Uber - Chennai, India
(2024-07 - 2025-01)
- Provided dedicated customer and driver support, resolving complex service queries and operational issues efficiently.
- Maintained clear and professional communication with customers and drivers to ensure smooth service experiences.
- Utilized CRM platforms for issue tracking, resolution logging, and customer satisfaction enhancement.
Technical Trades Intern - Naan Mudhalvan
(2023-09 - 2024-01)
- Completed structured technical internship focusing on core technical trades, communication, teamwork, and structured problem-solving.
Cyber Security Intern - IBM
(2022-12 - 2023-06)
- Completed foundational internship in cybersecurity, gaining practical knowledge in network security, vulnerability assessment, threat analysis, and information security principles.
Education
Diploma in Engineering - Sri Nallalaghu Nadar Polytechnic College
