Deal Strategic Support – Google Sales Operations - HCL Technologies (Client: Google)
(2025-02 - 2026-02)
- Managed end-to-end deal validation and processing for Google Sales Operations.
- Provided First Meaningful Response (FMR) within SLA.
- Validated Legal Entity, CMA, NDA, Billing IDs, and PPID.
- Performed quote configuration, including commitments, credits, and discounts.
- Generated Pricing Addendums / Enterprise Agreements.
- Collaborated with Sales, DSS+, DPO, OMPF, and Technical teams.
- Coordinated DocuSign signature process and final handover.
- Ensured process compliance and timely deal closure.
Customer Support Representative (Comcast Process) - Concentrix Pvt. Ltd.
(2021-11 - 2024-11)
- Provided customer support through chat and email channels.
- Handled order-related issues and customer complaints.
- Resolved issues like wrong items, damaged or delayed orders.
- Processed refunds, replacements, and re-deliveries as per policy.
- Maintained high CSAT and quality KPIs.
Customer Support Representative (Comcast Process) - Telecommunications / Customer Support / Sales & Upselling - Teleperformance Pvt. Ltd.
- Provide customer support for Comcast's telecommunications services, including internet, voice, telephone, cable TV, and mobile services.
- Handle inbound customer inquiries and resolve service-related issues efficiently and professionally.
- Assist customers with troubleshooting connectivity, billing, account, and technical problems.
- Deliver excellent customer service by understanding customer needs and ensuring timely issue resolution.
- Educate customers about available products, services, and features.
- Perform upselling by recommending plan upgrades based on customer requirements and usage patterns.
- Promote additional Comcast products and services to existing customers to increase customer value and satisfaction.
- Support new business growth by identifying sales opportunities and encouraging customers to adopt relevant services.
- Maintain accurate records of customer interactions, complaints, and resolutions in the system.
- Follow company policies, quality standards, and compliance guidelines while handling customer interactions.
- Meet performance targets related to customer satisfaction, sales conversions, upselling, and service quality.
Customer Support Executive - Teleperformance Pvt. Ltd. - Gurgaon
(2021-04 - 2021-06)
- Assisted US-based clients with loan application inquiries, account updates, and related support.
- Delivered accurate information and maintained a high level of customer satisfaction.
