Tinkush Kumar

To leverage my 4+ years of experience in Customer Service and Order Management to contribute to a progressive organization's growth and success, while continuously enhancing my professional, analytical, and interpersonal skills.

Deal Strategic Support – Google Sales Operations - HCL Technologies (Client: Google)

(2025-02 - 2026-02)

• Managed end-to-end deal validation and processing for Google Sales Operations.
• Provided First Meaningful Response (FMR) within SLA.
• Validated Legal Entity, CMA, NDA, Billing IDs, and PPID.
• Performed quote configuration, including commitments, credits, and discounts.
• Generated Pricing Addendums / Enterprise Agreements.
• Collaborated with Sales, DSS+, DPO, OMPF, and Technical teams.
• Coordinated DocuSign signature process and final handover.
• Ensured process compliance and timely deal closure.

Customer Support Representative (Comcast Process) - Concentrix Pvt. Ltd.

(2021-11 - 2024-11)

• Provided customer support through chat and email channels.
• Handled order-related issues and customer complaints.
• Resolved issues like wrong items, damaged or delayed orders.
• Processed refunds, replacements, and re-deliveries as per policy.
• Maintained high CSAT and quality KPIs.

Customer Support Representative (Comcast Process) - Telecommunications / Customer Support / Sales & Upselling - Teleperformance Pvt. Ltd.

• Provide customer support for Comcast's telecommunications services, including internet, voice, telephone, cable TV, and mobile services.
• Handle inbound customer inquiries and resolve service-related issues efficiently and professionally.
• Assist customers with troubleshooting connectivity, billing, account, and technical problems.
• Deliver excellent customer service by understanding customer needs and ensuring timely issue resolution.
• Educate customers about available products, services, and features.
• Perform upselling by recommending plan upgrades based on customer requirements and usage patterns.
• Promote additional Comcast products and services to existing customers to increase customer value and satisfaction.
• Support new business growth by identifying sales opportunities and encouraging customers to adopt relevant services.
• Maintain accurate records of customer interactions, complaints, and resolutions in the system.
• Follow company policies, quality standards, and compliance guidelines while handling customer interactions.
• Meet performance targets related to customer satisfaction, sales conversions, upselling, and service quality.

Customer Support Executive - Teleperformance Pvt. Ltd. - Gurgaon

(2021-04 - 2021-06)

• Assisted US-based clients with loan application inquiries, account updates, and related support.
• Delivered accurate information and maintained a high level of customer satisfaction.

Bachelor of Commerce - B.Com (2016 - 2019)

Senior Secondary - 12th Class (2016)

Secondary - 10th Class (2014)