Trupti Pardeshi

Computer Science graduate with hands-on support experience at Flipkart and Bajaj Finance. Now shifting focus to coding and tech roles, driven by a strong foundation in programming and a passion for problem-solving. Actively upskilling in Python/Web Development and eager to contribute to dynamic tech teams

Senior Executive - WNS Global Services PVT. Ltd

(2024-05 - 2025)

• Resolving customer inquiries and maintaining customer relationships
• Effective communication within the team enhances productivity
• I have sharpened my problem-solving abilities through international exposure
• Effectively tracking and analysing data to enhance customer experience

Executive Chat process - Connect Business Solution Pvt. Ltd

• Assisted sellers in creating, updating, and maintaining product catalogues with accurate descriptions, pricing, and images
• Ensured compliance with Flipkart's quality guidelines and catalogue standards
• Collaborated with internal teams (like category managers and technical support) to troubleshoot complex seller issues
• Supported new sellers with step-by-step guidance during their initial listing process

Executive Chat process - Altrust Technology Pvt. Ltd

• Handled inbound and outbound customer communications via chat, email, and phone related to financial queries and account issues
• Assisted customers in resolving payment-related concerns, including EMI bounce, double instalment deductions, and delayed payments
• Educated customers on digital payment methods, loan terms, and documentation requirements
• Worked towards achieving daily and monthly resolution targets while maintaining high customer satisfaction scores

Computer Science - Computer Science - A P G Abdul Kalam University

Computer Science - Computer Science - Custow Wadia Institute of Technology