Udit Shekhar
Banking Operations | Loan Processing & Compliance | Customer Relationship Management
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About
Detail-oriented banking professional with 1 year of hands-on experience as an Apprenticeship Trainee at Bank of Baroda, processing over 200 retail transactions and 50+ loan-related cases with zero compliance flags. Skilled in retail banking operations, cash handling, account opening, and KYC/AML compliance, with specialized exposure to pre-sanction inspections (PSI), housing and education loan processing, property and borrower verification, credit appraisal support, and regulatory compliance under RBI guidelines. Proven track record of improving documentation turnaround and customer satisfaction through accurate record-keeping and a customer-centric, empathy-based approach.
Seeking to build a long-term career in banking and financial services, contributing to organizational growth while continuously developing professional and compliance expertise.
Experience
Apprenticeship Trainee at Bank of Baroda (2025-07 – Present)
- Processed an average of 40+ retail banking transactions daily — including cash handling, account opening, and customer servicing — maintaining 100% accurate transaction records in adherence to RBI guidelines.
- Conducted pre-sanction inspections (PSI) for 50+ housing and education loan applications, including property and borrower verification, to support accurate credit appraisal and risk assessment.
- Reviewed loan documentation and performed KYC/AML compliance checks, cutting documentation turnaround time by 15-20% and reducing processing delays.
- Resolved customer queries and service requests through a customer-centric, empathy-based communication approach, contributing to a 90%+ customer satisfaction rate.
- Cross-sold banking and digital banking products to 100+ existing customers, contributing to branch revenue and product adoption goals.
- Coordinated with branch officials and conducted field visits to ensure timely, compliant loan processing from application through disbursement.
Education
B.A. in English – Patliputra University (2023)
12th Standard – MUZ College, Sain, Mashurhi (2020)
10th Standard – Dr. GL Dutta DAV Public School, Transport Nagar, Patna (2017)