Umesh Biriwal

Having acquired the necessary BPO skillset and proven digital marketing experience, I put a customer-centric perspective and strategic insight at the heart of every project I work on. Having a clear picture of what clients need with a focus on results, my expertise goes into creating custom marketing strategies for small businesses, tech startups, marketing associates, and customer success managers. I utilize my experience to maximize campaign effectiveness and drive brand presence in today's competitive marketplace that highly depends on social media and technology.

Having innovation and customer satisfaction as my values, I am determined to serve businesses in the growing digital world.

Senior Technical Support Executive - Concentrix

(2025-05)

• Handling chats and providing the best out of best resolution as per the customer's convenience for a Premium process policies and limits where my work is to troubleshoot the device remotely and if needed escalate the schenerio to senior team.

Senior Executive - Concentrix

(2017 - 2023)

• Handling calls and providing the best out of best resolution as per the customer's convenience under Amazon's policies and limits.
• Supported multiple batches/trainees with the process and policies knowledge being a floor support whenever it is required as per the process requirement. Worked as a Subject Matter Expert based on requirement.
• Highlighting new strategies to be followed particularly for escalation call handling with the mutual consult with the Quality and Training team.
• To take part in team meetings and bring suitable strategies, and ideas to help the customer's with their less effort and hassle.

BCA - Jamia Hamdard University (2016)

12th Standard - Govt. Boys Senior Secondary school, C- Block Dilshad Garden

10th Standard - Rajkiya Pratibha Vikas Vidhalaya Gandhi Nagar