Praveen Baskaran

ServiceNow Certified System Administrator with 4+ years of hands-on experience in platform administration and 6 months of experience in ServiceNow development. Adept at incident, problem, change, and configuration management, with a growing proficiency in custom app development and scripting within ServiceNow. Known for maintaining system integrity, optimizing workflows, and contributing to platform enhancements through agile methodologies.

• Skilled IT professional with 4.6 years of hands-on experience in ServiceNow Tools Administration, ITSM implementation, and application design.
• Proficient in configuring and customizing the ServiceNow platform, including workflows, forms, and catalog items.
• Designed and implemented catalog items and record producers with complex workflows using Flow Designer.
• Experienced in analyzing business requirements and designing scalable ServiceNow solutions.
• Adept in designing, configuring, and customizing ServiceNow modules to meet diverse business requirements.
• Proficient in scripting, form customization, workflow automation, SLA configuration, and troubleshooting on the ServiceNow platform.
• Worked on minor ServiceNow development tasks such as modifying UI Policies and creating custom notifications.
• Participated in agile ceremonies and collaborated with cross-functional teams to implement platform enhancements.

Bharathiar University - Coimbatore, Master’s in Computer Applications: 63%

Sri Krishna Arts and Science College - Coimbatore, B.sc. Computer Technology: 65%