CRM Service improvement
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Steering quality initiatives at Tech Mahindra, my role as an Associate Consultant Quality capitalizes on expertise in data visualization and project management to boost software performance in Agile Methodology and customer satisfaction. This strategic focus has been developed over a career dedicated to software testing and process enhancement, ensuring that every project exceeds expectations.
The journey from Associate Team Lead to my current position has refined my ability to lead cross-functional teams, delivering solutions that are both innovative and analytically sound. Our collective efforts have cultivated a culture of continuous improvement, with a commitment to excellence that permeates every aspect of our work.
Hands-on tools experience - Adobe Analytics Reporting, Power BI, Dynatrace, Splunk, Outsystems, Salesforce vlocity, Sql, Json viewer, Jira, Servicenow
About 12 years of industry experience, including 5 years of experience in Service Improvement for Agent and Customer order journey and Adobe Analytics Workspace creation with exposure to Telecom Domain and including 3 years of specialization in Power BI Development
B. Tech in Electronics and Instrumentation| 2012
SRM University, Chennai, India
