Veena Khithani

Results-driven Senior Leader with a strong track record of driving learning and development strategies across the Banking, Finance, and Corporate Communications sectors. Proven ability to cultivate stakeholder relationships and drive alignment across all organizational levels. Inspiring speaker dedicated to the "D3" philosophy (Dedication, Determination, Diligence), ensuring every message drives meaningful engagement.

Motion Graphic

Artist with expertise in Adobe creative suite.

Senior Training Manager at YES BANK Ltd (2021-10 – 2025-05)

• Designed innovative learning assets and multimedia training modules using VYOND, Canva, Adobe Express, and PowerPoint.
• Spearheaded interactive digital learning frameworks, including micro-learning series. Projects – Soft skills, Banking Sales Mechanism, Gamification – CRM Tagging, Daily FAQ's scenarios, voice over, Grievance Management System.
• Launched specialized communication programs like "Let's Talk" & "RAM Sessions" to build language proficiency within service-oriented business verticals.
• Proficient in delivering Product, Process, Need-Based (NBT), Business English, and Behavioural/Soft-Skills training.
• Managed end-to-end training delivery across premium, retail, and Inbound, outbound, Liabilities, Hot-Listing, Retail Assets, YES FIRST, and YES Private.
• Conducted continuous skills-gap mapping, refresher training, and R.A.M. (Review & Monitor) sessions to optimize operational performance.
• Mentored and coached junior trainers & L2 Leaders systematically elevating the quality and execution of departmental training delivery and Operation Matrix.
• Established assessment frameworks, designed training dashboards (PBCI – Phone Banking Capability index), and presented performance insights to executive leadership.
• Managed internal L&D branding via training newsletters, teaser campaigns, launch teasers, flyers, one-pagers, and executive management review presentations to support training visibility and high-energy motivational events.

Team Leader - Trainer at Conneqt Business Solutions Ltd (2015-05 – 2021-10)

• Led a team of 7+ trainers, utilizing consistent coaching and constructive feedback loops to accelerate their professional growth.
• Mentored junior trainers across banking and corporate sectors, embedding performance coaching frameworks to maximize training output.
• Spearheaded Train-the-Trainer (TTT) workshops, successfully up skilling newly on boarded training staff in core delivery competencies.
• Designed and developed comprehensive training content, ready reckoners, digital e-learning modules, and executive corporate presentations utilizing instructional design principles.
• Managed client certification workflows, enforcing strict quality benchmarks to secure a 100% training completion and pass rate.
• Delivered training on enterprise systems like SAP, SAGE, and various Learning Management Systems (LMS), alongside core leadership development and team-building modules.
• Maintained total oversight of critical training documentation, data dashboards, and strict ISO compliance protocols.
• Led targeted soft-skill and customer service training programs that yielded measurable improvements in team performance quality.
• Designed and implemented targeted refresher training schedules to ensure organizational targets were systematically achieved.

Personality Development & Business English Trainer at LA Premiere Training Academy (2012-07 – 2015-04)

• Conducted high-level business communication and professional personality development programs for diverse corporate workforces.
• Collaborated with top-tier organizations like the Hiranandani Group of Companies and CEAT Tyres Pvt. Ltd (especially for Blue collared Staff) to deliver customized, high-value training interventions.
• Designed tailored instructional content and specialized materials mapping directly to the unique communication and business objectives of corporate clients.
• Led interactive corporate workshops covering public speaking, interview preparation, and corporate etiquette to build strong executive communication skills.

Training Executive at Frankfinn Institute of Air Hostess Training (2011-04 – 2012-05)

• Facilitated targeted workshops on corporate communication and personality development to enhance career readiness.
• Engineered interactive learning assets and course materials tailored to meet modern industry standards and student objectives.

Post-Graduation – Institute of Business Management Studies (IBMS) (2011)

Bachelor of Commerce in Commerce – R.K. Talreja College (2008)