Venkat Bathula

Accomplished, performance-driven Branch Operations & Service Delivery Specialist with over 10 years of professional experience specializing in retail branch operations, cash & vault management, CASA account lifecycle servicing, clearing & settlement, KYC/AML risk mitigation, and regulatory compliance. Demonstrates expertise in driving seamless day-to-day branch workflows, managing audit controls, resolving customer escalations, and optimizing operational performance while using Finacle core banking software. Available to join immediately.

Service Delivery Manager (Manager Grade) at IndusInd Bank (2018-11 – 2026-09)

• Managed daily retail branch operations, cash teller activities, vault balances, and clearing operations ensuring 100% adherence to RBI guidelines.
• Executed complete CASA account servicing, term deposit processing, safe deposit locker operations, and customer request fulfillments in Finacle.
• Led branch compliance for internal, concurrent, and statutory audits, achieving zero high-risk operational observations.
• Supervised customer service delivery standards, managed query resolution workflows, and drove branch cross-sell targets for Life and General Insurance.

NR - Virtual Relationship Manager (NR-VRM) at DCB Bank (2017-04 – 2017-12)

• Facilitated virtual branch operations and portfolio servicing for non-resident clients, managing deposit account maintenance, FD/RD renewals, and cross-border remittances.
• Ensured accurate execution of non-resident account transactions and compliance verification via core banking systems.

Customer Service Manager at Concentrix (HDFC Bank Process) (2015-10 – 2017-04)

• Handled international customer query resolution and operational requests for NRI accounts, maintaining SLA standards and compliance.

Customer Service Associate at Altisource Business Solutions (2011-12 – 2015-01)

• Managed document processing and transaction validation operations for US mortgage portfolio accounts, maintaining strict regulatory precision.

Master of Commerce in Commerce – Vivek College, Mumbai University (2011)

Bachelor of Commerce in Commerce – Sanskardham College, Mumbai University (2009)