Vetrivel

Detail-driven E-Commerce Catalog and Onboarding specialist with 4+ years of experience validating product records, managing high-volume SKU onboarding, and performing quality-control checks across major retail and e-commerce platforms. At Amazon's Competitor Monitoring Team, maintained 98%+ accuracy across 1,450+ daily SKUs spanning Footwear, Accessories, Apparel, Consumables, Media, and Hardlines — validating product data, verifying UPC/GTIN and SKU-based workflows, managing variant groupings (size, colour, pack), and ensuring every item setup was complete and compliant before approval. Experienced in vendor portal operations across Amazon Seller Central, Walmart Marketplace, Target, and Shopify.

Proficient in Advanced Excel, with strong written English and proven ability to manage multiple priorities in fast-paced, high-volume environments. Available for EST hours overlap. Remote-capable with reliable setup.

E-Commerce Catalog & Operation Specialist at Amazon Development Centre India — Competitor Monitoring Team (CMT) (2022-02 – Present)

Footwear · Accessories · Apparel · Consumables · Media · Hardlines

• Validated 1,450+ product records daily across Amazon, Walmart, and Target — checking item setups against category requirements, onboarding standards, and platform guidelines before approval, maintaining 98%+ accuracy throughout.
• Performed forward and reverse product mapping (800 forward + 650 reverse daily) — verifying UPC/GTIN and SKU-based product matches, ensuring correct categorisation, attribute alignment, and variant grouping (size, colour, pack) across marketplace catalogs.
• Identified and flagged errors, missing information, and data inconsistencies before items moved to the next stage — proactively communicating issues to keep onboarding on schedule and prevent downstream quality failures.
• Executed quality-control checks on all product data — validating image accuracy, naming conventions, attribute formatting, and asset-to-product alignment — approving completed items only once fully validated against client standards.
• Uploaded and completed product descriptions, specifications, and required attributes using client and platform templates — ensuring every item setup was accurate, compliant, and ready for enrichment before publication.
• Managed size grids, width variants, material attributes, colour variants, compatibility specs, and bundle configurations across Footwear, Jewelry, Bags, Belts, Watches, Phone Accessories, and Pet Accessories — ensuring listings were complete and search-optimised.
• Resolved listing suppression issues, categorisation errors, and content gaps — coordinating with internal teams to restore catalog health within SLA timelines and prevent revenue impact from inactive listings.
• Maintained consistent product data accuracy across multiple vendor and retailer portals simultaneously — Amazon Seller Central, Walmart Seller Center, and Target — managing high-volume onboarding workflows without quality degradation.
• Applied keyword research and attribute optimisation to improve search algorithm rankings and filter accuracy — driving higher discoverability and conversion across marketplace platforms.
• Coordinated with vendors, account teams, and internal production teams on product data submissions, spec corrections, and onboarding timeline adjustments — proactively flagging risks before they caused delays or compliance failures.
• Worked closely with content, merchandising, and logistics teams to ensure accurate product data, timely listing updates, and smooth campaign execution across all marketplace channels.
• Developed SOPs for catalog onboarding workflows — standardising product upload processes, attribute validation steps, and QC checklists — reducing error rates by 7% and improving team efficiency at scale.
• Mentored 2 junior analysts on catalog methodology and data quality standards — reducing onboarding time by 30% and improving overall team output consistency.
• Used Advanced Excel (VLOOKUP, Pivot Tables, Dashboards, Macros) and SQL to track catalog KPIs, identify data quality bottlenecks, and generate performance reports — enabling data-driven decisions on onboarding prioritisation.
• Delivered weekly competitive intelligence and catalog performance reports to senior stakeholders — translating complex product data into clear, actionable insights for go-to-market strategy.
• Contributed pricing and product recommendations that drove a 4.5% Prime Day sales lift on the WTC Project — demonstrating ability to translate catalog-level data into measurable business outcomes.

Customer Success & Operations Coordinator at LG Auto Works — Ashok Leyland Authorized Service Centre (2019-01 – 2021-12)

Client Coordination · Account Management · 500+ Accounts

• Managed end-to-end account coordination for 500+ clients — maintaining accurate service records, tracking open items, and ensuring all documentation was complete and compliant.
• Reduced resolution time by 35% through structured issue-logging, SOP creation, and clear escalation paths — applied attention to detail to identify systemic data and process gaps.
• Improved client retention by 18% through proactive communication and full ownership of every account — consistent follow-up and accurate record-keeping across all touchpoints.

Bachelor of Engineering in Mechanical Engineering – Rajalakshmi Engineering College (2014 – 2018)