Vicky Bhatt

Results-driven Automotive Workshop Manager with expertise in workshop operations, after-sales service, customer relationship management, warranty administration, and team leadership. Skilled in improving workshop efficiency, maintaining high-quality service standards, leading service teams, and ensuring excellent customer satisfaction while driving operational excellence.

Workshop Manager at Speed Auto care maruti suzuki nexa (2026-01 – Present)

• Manage day-to-day workshop operations and service workflow.
• Lead and supervise technicians, service advisors, and workshop staff.
• Ensure timely vehicle delivery while maintaining high customer satisfaction.
• Monitor workshop productivity, quality standards, and service performance.
• Coordinate with spare parts, warranty, and customer support teams.
• Ensure compliance with safety standards and company policies.

Service Manager at Shaurya Honda (2024-12 – 2026-01)

• Lead service operations to enhance customer satisfaction and service efficiency.
• Oversee warranty handling and claims management, ensuring compliance with company standards.
• Manage and mentor a team of service advisors to foster a culture of excellence.
• Implement workflow optimization strategies for improved service delivery.
• Maintain high satisfaction scores through personalized customer interactions.

Warranty Incharge at Shaurya Honda (2022-05 – 2024-12)

• Managed warranty claims to ensure timely processing and resolutions.
• Collaborated with the service team to improve warranty service efficiency.
• Analyzed warranty data

Service Advisor at Shaurya Honda (2020-12 – 2022-05)

• Provided exceptional customer service during vehicle service interactions.
• Assisted in diagnosing service issues while ensuring customer satisfaction was prioritized.
• Coordinated service schedules and followed up with customers for feedback

Service Advisor at Shreenathji Hyundai (2019-04 – 2020-12)

• Engaged customers through effective communication regarding service needs and status.
• Worked closely with the technical team to ensure a seamless service experience.

Dispatch Supervisor at HD Microns Pvt. Ltd. (2014-01 – 2019-03)

• Coordinated the dispatch schedule for timely product delivery.
• Supervised a team to ensure operational efficiency and compliance.
• Handled logistics management to reduce costs and enhance service delivery.

Computer Operator at Viable Group (2013-03 – 2014-01)

Managed data entry and office administration tasks efficiently.

B.A in Bachelor of Arts – Shree J B Thacker Arts & Commerce College Bhuj (2013)