Vidhya Pentam

Dedicated Customer Service Specialist and motivated HR Executive with a comprehensive background in both collections management and human resources. Proven track record of being promoted to HR Executive within 12 months due to strong leadership and performance. Skilled in prioritizing tasks in fast-paced environments, handling escalated support issues, managing recruitment processes, and implementing strategic HR policies.

Customer Service Associate at First Credit Services (2022-07 – 2025-06)

• Assisted in the development of strategies to improve collections process efficiency and participated in training for new technologies.
• Interviewed customers to obtain financial information, payment history, and resolved complex issues regarding overdue accounts.
• Investigated customer disputes regarding billing errors and negotiated payment plans to ensure timely repayment of debt.
• Maintained accurate records of collection activities, customer contact attempts, and account updates in the database system.
• Drafted correspondence regarding payment arrangements and adhered to all applicable laws and regulations.

Human Resources Executive at First Credit Services (2023-10 – 2024-03)

• Analyzed data to determine areas of improvement in HR practices and prepared reports on turnover rates and benefit utilization.
• Conducted full-cycle recruitment including job postings, sourcing, qualifying, screening interviews, background checks, and onboarding.
• Managed employee relations including grievances, performance management, disciplinary actions, and harassment allegations.
• Facilitated communication between varying organizational levels and organized team-building activities to foster morale.
• Maintained personnel records and conducted exit interviews to identify areas for organizational improvement.

Bachelor of Mass Media in Advertisement – Holy Angels High School (2021-04)