Vidhya Shree
Verification Executive and Customer Support agent
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About
I have 2years of experience in non-IT filed. Started my career as verification Executive (BGV) at Klaus IT solutions. And also experienced in Customer Experience Agent at Alorica.
Strong
Background in communication skills, MS Power point, MS Excel, MS word, Tally Erp9, Handling customers queries via calls, chat and email, Verification of documents. Completed my BCom in APS college of commerce with 8.06 CGPA.
Currently looking for new opportunities in non-voice process, Data entry, Background verification, email process, Associate, Quality Analyst.
Experience
Alorica India Pvt Ltd. — Customer Experience Agent for an International Telecom Process.(18-Aug-2022 to 08- Jun-2023)
Resolved customer complaints in a professional and efficient manner, using appropriate techniques, problem solving skills.
Communicated with customers via phone and online customer.
- Built sustainable relationships and trust with customer accounts through open interactive communication.
Klaus IT Solutions Pvt Ltd. --- Verification Executive (Background Verification) (04-Dec-2020 TO 21-Feb-2022)
Communicate with employees to obtain information on work history, education and personal details.
Processing hiring-related paperwork and Allocating work and providing real time updates.
Education
BCom Graduate in APS College of Commerce (Bangalore University)
Year of Passing- 2020
CGPA- 8.06
