Vignesh S K

Results-driven Program Manager with 14+ years of experience (Jun 2012 – present) leading end-to-end delivery across enterprise Web, Mobile, and SaaS programs spanning BFSI, Fintech, Healthcare, Telecom, Retail, AI/SaaS, and Industrial domains. Covers the full delivery lifecycle — from pre-sales engagement (requirement discussions, AI-assisted effort estimation using Claude AI & Figma AI, SOW review, and commercial approvals) through to post-delivery governance (SLA compliance, escalation management, executive reporting, and continuous improvement). Additionally brings hands-on UI/UX and design delivery experience — managing complex design projects across discovery, wireframing, prototyping, and front-end development for clients including Royal Sundaram, Tiger Analytics, Sony LIV, Kredit Bee, and Poonawalla Fincorp.

Adept at leading and mentoring 3–5 Project Managers, owning P&L (~₹3Cr/month portfolio), and driving 95%+ client satisfaction across concurrent multi-domain programs.

Delivery Center Head / Program Manager - Terralogic Software Solutions / Lollypop Design Studio

(2024-07)

Role 1: Program Manager & Delivery Center Head — Terralogic (GIIS Enterprise Program)

• Provided centralized delivery oversight across cross-functional teams — coordinating client customizations, enhancements, defect resolution, and software patches across web, mobile, and backend workstreams; served as primary escalation point sustaining 95%+ CSAT.
• Led and mentored 3–5 Project Managers; standardized delivery processes, SLA governance frameworks, KPI/OKR dashboards, and reporting cadences — improving reporting accuracy by 40% and delivery predictability by 25%.
• Actively engaged in pre-sales coordination — discussed requirements post-lead conversion, led AI-assisted effort estimations (Claude AI, Figma AI), reviewed SOWs, supported commercial approvals, and drove PM & resource allocation from deal closure to delivery kickoff.
• Owned end-to-end resource & capacity planning for 150+ developers, QA, and support resources — optimizing utilization from 72% to 88%; partnered with Sales on QBRs, client retention, and expansion motions.
• Maintained real-time portfolio visibility (project status, team throughput, SLA adherence, backlog health); delivered executive reports covering on-time delivery, velocity, defect rates, and risk/issue tracking.
• Owned P&L ~₹3Cr/month; reduced cost overruns by 18%, escalations by 30%, and release cycle time by 20% via Agile/Hybrid delivery adoption.

Project Manager - Lollypop Design Studio, A Terralogic Company

(2024-07)

Role 2: Project Manager — Lollypop Design Studio, A Terralogic Company

• Concurrently managed complex UI/UX and development project engagements at Lollypop Design Studio, overseeing end-to-end delivery across discovery, wireframing, visual design, prototyping, front-end development, and client handoff phases.
• Delivered projects for Royal Sundaram (T&M — Design + Dev), Tiger Analytics (Design), TATA Consumer Website Maintenance (Dev), Sony LIV (Design), Kredit Bee (Design), and Poonawalla Fincorp (Design) — spanning BFSI, media, and enterprise domains.
• Coordinated cross-functional teams of UX researchers, UI designers, and front-end developers; maintained project timelines with zero SLA breaches across all active engagements.
• Implemented structured design delivery governance — sprint planning, design review gates, stakeholder walkthrough cadences, and sign-off protocols — ensuring consistency and quality across concurrent client projects.
• Acted as the primary client interface for design stakeholders, translating complex business requirements into actionable design briefs and managing iterative feedback loops through sprint cycles.

Senior Project Manager - Winjit Technologies Pvt. Ltd. - Chennai

(2023-08 - 2024-01)

• Managed enterprise Web & Mobile projects valued at ₹5Cr+ annually, achieving 100% on-schedule releases with zero critical SLA breaches.
• Defined program scope, milestones, and success metrics; facilitated PI planning, sprint reviews, and retrospectives across distributed teams.
• Maintained live RAID logs reviewed weekly; improved sprint velocity by 22% via backlog optimisation, keeping budgets within ±5% variance.
• Reduced change-request turnaround by 30%; coordinated UAT cycles ensuring zero rollback incidents.
• Tracked real-time project status across all client engagements — monitoring SLA adherence, backlog health, and team throughput; produced weekly delivery reports covering velocity, defect rates, and risk/issue status for senior stakeholders.
• Proactively identified process improvement opportunities within delivery workflows, reducing reporting overhead and improving cross-team coordination efficiency.

Project Manager - Sumeru Enterprise (Tiger Business Solutions) - Chennai

(2022-07 - 2023-07)

• Delivered 8+ concurrent digital programs with 95% on-time performance across the full project lifecycle.
• Improved financial forecast accuracy by 35%; reduced production defects by 28% through QA governance enhancements.
• Drove Agile adoption increasing team productivity by 18%; reduced third-party dependency delays by 20%.
• Maintained consolidated project status dashboards across all client accounts — providing visibility into team utilization, SLA compliance, sprint throughput, and backlog health; delivered fortnightly delivery health reports to leadership covering on-time delivery rates, defect trends, and active risk/issue registers.
• Identified and implemented process efficiency improvements across QA governance and reporting workflows, contributing to a 35% improvement in financial forecast accuracy and 28% reduction in production defects.

Project Manager - Hucclecote Enterprise Ltd. - Chennai

(2021-12 - 2022-06)

• Achieved 100% SLA compliance across all active projects through structured governance and proactive stakeholder communication, ensuring zero contractual breaches.
• Improved milestone adherence from 82% to 96% by introducing weekly delivery health checks, dependency tracking, and early escalation triggers.
• Reduced risk exposure by 40% through structured RAID log management and fortnightly risk review sessions with delivery leads.
• Introduced standardised project delivery templates — status reports, change request logs, meeting minutes — improving consistency and reducing onboarding time.
• Instituted weekly project status reviews covering team utilization, SLA adherence, and backlog health; delivered concise delivery reports to client stakeholders tracking milestone progress, open risks, and issue resolution status.
• Drove process improvement initiatives including standardised governance templates and structured escalation frameworks, improving delivery consistency and identifying efficiency gains across active engagements.

PMO / Business Analyst - Tata Consultancy Services - Gandhinagar

(2012-06 - 2021-11)

• Governed portfolio across 75+ global clients in 100+ countries; delivered 150+ executive MIS dashboards reducing executive decision turnaround time by 35%.
• Led system migrations impacting 10,000+ global users; improved SLA compliance from 90% to 97% through structured monitoring and escalation protocols.
• Conducted requirements analysis for 25+ digital transformation initiatives; improved UAT efficiency by 20% through structured test management.
• Developed and maintained PMO playbooks adopted across 10+ global delivery teams, reducing manual reporting effort by 30%.
• Owned real-time portfolio visibility across 75+ global clients — tracking project status, team utilization and throughput, SLA adherence, and backlog health; produced 150+ executive MIS dashboards covering delivery metrics (on-time delivery, velocity, defect rates), resource utilization, and risk/issue tracking for C-level stakeholders across 100+ countries.
• Continuously identified process improvement and efficiency opportunities within PMO operations — standardising governance practices, automating reporting workflows, and driving a 30% reduction in manual reporting effort across 10+ global delivery teams.
• Demonstrated steady career progression from Business Analyst to PMO Lead, building deep expertise in portfolio governance, cross-cultural stakeholder management, and Agile/Hybrid delivery.

Bachelor of Science (B.Sc.) - Electronics & Communication - Muthayammal College of Arts and Science (2009 - 2012)