Vijay Bajaj

An experienced Operational Analyst from Background Screening domain with Approx. 6 Years of Experience in Quality Check and Operations Team. I am eager to take on increasing levels of responsibility and to be part of a team that fosters a culture of growth with continuous learning and improvement.

Hello Verify India Private Limited - Team Leader (Operations Quality Check)

(August 2024 – October 2024)

First stage Quality Check of BGV checks before report generation that is further moved to the Final Reports Team. Handling a Team of 10+ Associates, Work Allocation and Distribution.

Deciding on the Daily Team Production Targets to be achieved and ensuring all TAT and priority checks are closed.

Dataflow Services India Pvt Ltd - Lead Associate (November 2021 – May 2024)

Worked with Database Team (Criminal Check Team).

Conducting Applicant Name Research on the Company owned and maintained Database Portal wherein Individual medical records for malpractices, disciplinary actions on medical practitioners for such malpractices and criminal records gathered from the regulatory bodies around the globe are uploaded and updated on periodic basis and mentioning the current status of the applicant in the Final report shared with the client

• Preparing Daily Inventory MIS for Criminal Check Team
• Taking Morning Team Call and deciding on the Work Allocation
• Training and Mentoring the New Joiners
• Ensuring all TAT and Priority Checks are closed
• Preparation of SOP for the Criminal Check Team
• Process Automation Testing of Criminal Checks

Pinkerton Corporate Risk Management India Private Limited - Quality Specialist (January 2019 – August 2019)

• Final Report Quality Audit of BGV Reports prepared by the Operations Team
• Crosschecking the details between stated and verified in the Final report, ensuring client SOW is followed
• Identifying non-compliance issues in the report prepared and making the Operations team make necessary corrections

ASDintech Services Private Limited - Quality Analyst (October 2018 – January 2019)

• Final Report Quality Audit of BGV Reports prepared by the Operations Team
• Crosschecking the details between stated and verified in the Final report, ensuring client SOW is followed
• Identifying non-compliance issues in the report prepared and making the Operations team make necessary corrections wherever required

AuthBridge Research Services Private Limited

March 2106 - September 2016 (Freelancer Employee - Associate)

October 2016 - August 2018 (Permanent Employee - Associate)

• Final Report Quality check of Background Verification Reports of prestigious client that include HCL, Capgemini, TCS, Flipkart and many more
• Final Report Quality Check and process improvement of Client Accenture Solutions Private Limited
• Ensuring All TAT and high priority checks are closed
• Training and mentoring the new joiners and conducting test sessions on process knowledge shared
• Identify process gaps and recommending improvements that can help increase team performance and client satisfaction
• Resolving the queries that arise within the Team and updating the process as per the client requirements
• Providing feedback to the Client Account Team for the escalations received which can further be discussed with the client during Calib Call that further leads to either accepting or rejecting the escalation
• Preparing Client Specific Standard Operating process

C.A. (P.E.-II) in Chartered Accountancy – Institute of Chartered Accountants of India (November 2006)

C.A. (P.E.-I) in Chartered Accountancy – Institute of Chartered Accountants of India (November 2003)

Graduate in Commerce Stream – University of Delhi, School of Correspondence Courses (2005)

10+2 – St. Paul's School, CBSE (2002)