Vijay Kumar

14+ years of experience in housekeeping operations across multi-specialty and cancer care hospitals. Proven expertise in leading large housekeeping and GDA teams, NABH accreditation compliance, infection control, biomedical waste management, laundry management, horticulture management, cost optimization, and hospital setup projects. Strong leadership capabilities with a focus on patient safety, service excellence, regulatory compliance, and operational efficiency.

Adept at stakeholder coordination, vendor management, and developing high-performing teams to deliver zero-defect, patient-centric environments.

ASSISTANT MANAGER – HOUSEKEEPING - Rajiv Gandhi Cancer Institute & Research Centre - Delhi

(2024-09)

• Lead end-to-end housekeeping operations across clinical, non-clinical, patient care, and public areas.
• Ensure strict compliance with NABH standards, infection control policies, hand hygiene protocols, and BMW guidelines.
• Develop, monitor, and control departmental budgets; optimize consumption of cleaning chemicals, linen, and consumables.
• Manage Capex & Opex planning, asset lifecycle, procurement specifications, and market benchmarking.
• Prepared MIS reports, dashboards, and performance metrics for senior management.
• Conduct training programs for supervisors, GDAs and housekeeping staff.
• Play a key leadership role in hospital setup activities including furniture management, space utilization, and area readiness.
• Coordinated with vendors for housekeeping manpower, laundry, pest control services and other services.
• Coordinated with nursing, maintenance, admission, billing, and operations teams for patient discharge and VIP movements.
• Drive patient satisfaction initiatives through feedback analysis and service recovery actions.

ASSISTANT MANAGER – HOUSEKEEPING - Marengo Asia Hospital - Gurugram

(2024-03 - 2024-08)

• Develop and implement housekeeping policies and procedures in compliance.
• Keep monitoring on deployment of housekeeping & GDA.
• Cost Efficiencies/ Reduction in Costs, Develop and Monitor an annual housekeeping budget, Capex/Opex Spend, be responsible for all the Assets and recommend specifications of purchase when required, Conduct periodic market survey for new supplies and products.
• Hire, train, lead, retain, counsel, appraise and motivate the Team, Prepare and maintain records as required by the management.
• Focus on customer and stakeholders, ensure to follow standardized toolkit for maintenance, zero defect free service without any delay (Process, Metrics, Training, Roles & Responsibilities, Audit mechanism)
• Monitor implementation of Policies, Systems, Procedures and Standards.
• Adherence to NABH Protocols.
• Developing & attending to training Sessions.
• Sitting up the department as per policy and infrastructure.
• Played vital role in setting up the Hospital in terms of furniture management, Space utilization Handover takeover of the areas and fully readiness of the area.
• Maintain a cost control system for supplies, linen and cleaning supplies for efficient operation of the hospital.
• Uphold the highest standards of cleanliness, safety, and conduct.
• To liaise with all the other departments to ensure the smooth operation of the hospital.
• Purchase, order and maintain housekeeping supplies and inventory.
• Planning, organizing and directing team members to ensure the highest degree of patient satisfaction and high standards of cleanliness across the hospital.
• To ensure that linen is at the standards required and that distribution within the hospital it is done correctly.

SENIOR EXECUTIVE – HOUSEKEEPING - Max Hospital - Gurgaon

(2020-01 - 2024-03)

• Cost Efficiencies/ Reduction in Costs, Develop and Monitor an annual housekeeping budget, Capex/Opex Spend, be responsible for all the Assets and recommend specifications of purchase when required, Conduct periodic market survey for new supplies and products.
• Hire, train, lead, retain, counsel, appraise and motivate the Team, Prepare and maintain records as required by the management.
• Focus on customer and stakeholders, ensure to follow standardized toolkit for maintenance, zero defect free service without any delay (Process, Metrics, Training, Roles & Responsibilities, Audit mechanism)
• Monitor implementation of Policies, Systems, Procedures and Standards.
• Adherence to NABH Protocols.
• Developing & attending to training Sessions.
• Sitting up the department as per policy and infrastructure.
• Played vital role in setting up the Hospital in terms of furniture management, Space utilization Handover takeover of the areas and fully readiness of the area.
• Maintain a cost control system for supplies, linen and cleaning supplies for efficient operation of the hospital.
• Uphold the highest standards of cleanliness, safety, and conduct.
• To liaise with all the other departments to ensure the smooth operation of the hospital.
• Purchase, order and maintain housekeeping supplies and inventory.
• Planning, organizing and directing team members to ensure the highest degree of patient satisfaction and high standards of cleanliness across the hospital.
• To ensure that linen is at the standards required and that distribution within the hospital.

SENIOR EXECUTIVE – HOUSEKEEPING - Medeor Hospital (VPS Healthcare – UAE Group) - IMT Manesar

(2018-06 - 2019-09)

• Take round along with supervisor.
• To ensure cleanliness, maintenance and management of all patient rooms, functions, public areas and back of house areas to the Housekeeping operational standards.
• Meet the patient and collect the feedback.
• To ensure effective operation of the Housekeeping Department in line with Housekeeping Budget
• Monitor patient feedback and follow through with departments accordingly.
• Execute and ensure cleaning schedule is followed
• Reporting any maintenance issues to Maintenance Managers.
• To impart training to the contractual staff.
• Contractual Staff attendance management.
• Laundry management.
• Bio medical waste management with bar-coding system

EXECUTIVE – HOUSEKEEPING - Fortis Escorts Hospital - Faridabad

(2014-05 - 2018-06)

• Led room attendants and ensured high standards of cleanliness and patient safety.
• Managed housekeeping stores, procurement, vendor coordination, and inventory control.
• Maintained daily, weekly, and monthly cleaning schedules.
• Supported BMW documentation, audits, and compliance requirements
• Conducted training programs for housekeeping staff and GDAs.

SUPERVISOR – HOUSEKEEPING - Shivalik Hospital - Faridabad

(2012-01 - 2014-05)

• Team supervision, store handling, BMW documentation, training
• Daily operations supervision and staff deployment

MBA - Healthcare Management - Suresh Gyan Vihar University, Jaipur (2019)

Bachelor of Commerce (B. Com) - University of Delhi (2016)

Senior Secondary (12th) - Board of School Education Haryana (2011)

Secondary (10th) - Bihar School Examination Board (2009)