Vijay Kumar T

Offering 11.8 years of experience in O2C Collections, Cash Application, Billing (Accounts Receivable) End to End & Process Improvements. Strong knowledge of Accounts Receivable having worked in FMCG and Service industries, including Accounts Receivable, Aging Buckets, Billing, Collection & Cash, Dispute Management, Reconciliation, and MIS Reporting. Seeking opportunities to handle additional responsibilities that are challenging, dynamic, and creative, with the ability to demonstrate initiatives and manage processes for professional growth.

Assistant Manager - CIEL HR Services Private Limited (Ernst & Young)

(2022-09 - 2023-08)

• Prepare and present reports for submission to senior management and relevant teams
• Make 60+ international outbound calls daily and attend inbound customer calls
• Schedule and conduct one-on-one training sessions to address performance gaps and review top accounts
• Review delinquent accounts and take necessary follow-up actions
• Lead team problem-solving initiatives and continuous improvement activities
• Conduct training sessions for new joiners and develop training curricula
• Assist in scheduling and coordinating team activities, including preparing and sending Minutes of Meeting (MOM)
• Create and update Standard Operating Procedures (SOPs)
• Handle customer interactions, meetings, and account profiling
• Assist Cash Application teams with offsets, adjustments, and reconciliation of misapplied payments
• Process invoices efficiently and accurately. Coordinate with internal teams to resolve invoice-related issues
• Support Cash Application with unapplied and unidentified payments

Senior Analyst - POLARIS INDIA PRIVATE LIMITED

(2020-01 - 2021-04)

• Review assigned customer portfolios using aging reports to identify delinquent accounts and initiate appropriate collection and resolution activities
• Recommend accounts for write-offs or placement with third-party collection agencies or attorneys
• Coordinate with internal and external customers to resolve issues preventing payment
• Escalate unresolved matters to management following the established escalation process
• Prepare daily reports covering call counts, dollars collected, small balance write-offs, accounts sent to outside collection agencies (OCA), RMAs, credit/debit memos, aging by bucket, refund issues, offsets, side-jacking, and coaching activities
• Coach and develop team members to meet delivery targets and quality standards. Mentor and groom team members to assume higher responsibilities
• Handle escalation calls, both incoming and outgoing
• Verify bank details for incoming receipts and apply cash to customer invoices using SAP
• Clear bank payments to the correct customer accounts with high accuracy and timeliness
• Generate and share weekly customer aging reports with the collections team. Partner with the collections team to resolve customer disputes
• Investigate and correct misapplied payments to ensure proper allocation and reduce discrepancies
• Receive appreciation and rewards from stakeholders for successful process transitions and implementing cost- and time-saving initiatives
• Manage escalations by performing root-cause analysis and implementing appropriate control measures

Senior Analyst - EXL SERVICES

(2017-09 - 2020-01)

• Review assigned customer portfolios using aging reports to identify delinquent accounts and initiate appropriate collection and resolution activities
• Recommend accounts for write-offs or placement with third-party collection agencies or attorneys
• Coordinate with internal and external customers to resolve issues preventing payment
• Escalate unresolved matters to management following the established escalation process
• Prepare daily reports covering call counts, dollars collected, small balance write-offs, accounts sent to outside collection agencies (OCA), RMAs, credit/debit memos, aging by bucket, refund issues, offsets, side-jacking, and coaching activities
• Coach and develop team members to meet delivery targets and quality standards. Mentor and groom team members to assume higher responsibilities
• Handle escalation calls, both incoming and outgoing
• Verify bank details for incoming receipts and apply cash to customer invoices using SAP
• Clear bank payments to the correct customer accounts with high accuracy and timeliness
• Generate and share weekly customer aging reports with the collections team. Partner with the collections team to resolve customer disputes
• Investigate and correct misapplied payments to ensure proper allocation and reduce discrepancies
• Receive appreciation and rewards from stakeholders for successful process transitions and implementing cost- and time-saving initiatives
• Manage escalations by performing root-cause analysis and implementing appropriate control measures

Senior Associate Contracts - Iron Mountain

(2015-12 - 2016-06)

• Manage web invoicing process, including email distribution and monthly invoice submissions
• Prepare and issue invoices for services rendered to customers with accuracy and timeliness
• Identify, address, and resolve billing-related issues and customer concerns
• Handle billing queries received via email and support the implementation of new process initiatives
• Perform collection activities to follow up and clear past-due invoices, ensuring improved cash flow

F&A Executive - Wipro

(2014-06 - 2015-02)

• Process customer orders by validating purchase orders for accuracy and completeness
• Review and approve sales orders, ensuring compliance with pricing, accounts receivable (AR), and margin requirements
• Verify remittance details and approve purchase orders for billing
• Coordinate with the logistics team to arrange parts and ensure smooth billing operations
• Prepare and deliver accurate, timely, and customized invoices to GE's customers in the required formats
• Ensure on-time invoice processing and record transactions in the Oracle system
• Manage dealer and vendor payments across India, Sri Lanka, and Bangladesh

Billing Analyst - Avalon Solutions

(2009-09 - 2014-01)

• Ensure accurate and timely customized invoicing to customers in required format
• Monitor aging for assigned accounts, work with collections to address past due aging. Ownership of accounts assigned for billing
• Identify trends and recurring issues, if any, in customer billing and escalate as necessary for process improvements
• Report to the Manager about process performance
• Generate Special bill invoices and send to the customer on monthly basis
• Prepare Metrix report on monthly basis and send to the management (MIS)
• Prepare aging reports. Responsible for collection process
• Ensure accurate and timely customized invoices to customers
• Prepare billing reports and send them to the clients
• Manually upload invoices on Customer portals

Process Associate - WNS

(2008-09 - 2009-01)

Accounts Receivables – Cash Application

• Track daily workflow, work allocation, claiming batches
• Perform data processing, process monitoring, data verification and updating of relevant details of process
• Conduct process training and monitoring, quality checking and interaction with business area about the process flow
• Generate reports – Production, uploading batches, accuracy
• Report to the Manager about process performance

B.com - Periyar University