Vikash Jha
Enthusiastic, high-performing, and customer-oriented Hospitality Professional
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About
Enthusiastic, high-performing, and customer-oriented Hospitality Professional with over 3 years of progressive experience in premium cafes and fine-dining restaurants. Demonstrated success in team leadership, guest relations, and floor management, advancing rapidly from Steward to Captain. Adept at ensuring exceptional dining experiences, managing shift operations, and driving service excellence.
Experience
Captain - Chelvies Coffee House - Noida
(2025-09)
- Oversee daily floor operations, ensuring seamless communication between the kitchen and front-of-house staff.
- Welcome guests, manage reservations, and resolve customer complaints promptly to maintain high satisfaction levels.
- Train and mentor junior stewards and service staff on hospitality standards, menu knowledge, and upselling techniques.
- Monitor inventory, manage billing cycles, and maintain strict hygiene and safety protocols across the dining area.
Captain (Promoted) - Noho Progressive Asian House - Hyderabad
(2024-09 - 2025-08)
- Supervised a team of 8+ service staff during high-volume shifts in a fast-paced premium dining environment.
- Maintained comprehensive knowledge of the progressive Asian menu to assist guests with premium food and beverage pairings.
- Successfully increased average table spend through strategic upselling and promotional recommendations.
Senior Steward - Noho Progressive Asian House - Hyderabad
(2024-03 - 2024-09)
- Delivered high-quality food and beverage service, ensuring strict adherence to fine-dining standards.
- Earned a rapid promotion to Captain within 6 months due to exceptional performance, leadership potential, and guest feedback.
Steward - The Salt Cafe - Noida
(2023-01 - 2024-03)
- Assisted guests with menu selections, took accurate orders, and served food and beverages efficiently.
- Maintained a clean, organized, and welcoming table setup, adhering closely to the restaurant's visual and presentation standards.
- Collaborated with team members to handle peak rush hours smoothly and ensure a positive guest experience.
Education
Bachelor of Arts - B.A. - Lalit Narayan Mithila University (LNMU) Darbhanga, Bihar
Industrial Training Institute Certification - ITI - ITI Darbhanga Darbhanga, Bihar
