Vikram Simha

Aspiring a suitable response entry level position in an organization that provide me an opportunity to prove myself and polish my skills through challenging tasks to improve myself as well as for the organization.

Experience of more than 3+ years, covering lifecycle phases of ITIL as IT Service Management, ITIL V3 Foundation. Worked as project Engineer to define, design & implement the ITIL V3 aligned standard processes. Acted as a Service Manager for transitioned services, where performed reviews, audits & quality of processes being followed.

Sr.System Administrator at Certview IT & Management Solutions Pvt Ltd (2023-10 – Present)

• Expert Knowledge of Microsoft Windows 2008/2012/2016 Administration: Install, Configure manage.
• knowledge on Virtualization: VMWare, Microsoft System Center / HyperV Administration
• Knowledge on Microsoft troubleshooting skills and tools. Including OS Hardening and Vulnerability assessment.
• Knowledge of TCP/IP, DHCP, DNS and Troubleshooting.
• Knowledge on TCP/IP, DNS, DHCP, Power shell scripting
• Knowledge of AD group policies.
• Working knowledge of Linux systems Cloud - Azure and AWS.
• Understand the Backup technologies
• Anti-virus, Compliance / Patch management, Understand the Storage technologies
• Should have worked on supporting an enterprise class Data Center.
• Hands on experience with physical server installation
• Familiarity with development, tools, languages, process, methods and troubleshooting of Microsoft Azure based solutions.
• Familiarity with MS SQL, MySQL would have added advantage
• ITIL Process knowledge (Problem, Incident, Change Management)
• Exceptional communication skills
• Core experience on Windows Performance
• Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS
• Excellent knowledge on Windows components (Bios, Registry's, CPU, Memory, DNS, DHCP etc).
• Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)
• Good knowledge on User Mode & Kernel Mode in Windows Environment
• Excellent knowledge of Registry keys in Windows Environment
• Ability to troubleshoot No boot issues in production Environment.
• Excellent knowledge in Analyzing & Configuring Memory Dumps
• Good knowledge on Windows Operating System Architecture
• Should be good in troubleshooting Windows issues via CMD.
• Good knowledge on Sys Internal Tools from troubleshooting standpoint
• VMware(ESXi, vCenter, vSAN)
• VMware availability technologies – Site Recovery Manager, vMSC
• MS Windows Server / Hyper-V
• Linux – RHEL, SLES, CentOS, etc
• Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform
• Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools.
• Perform Troubleshooting on Windows Performance issues.
• Troubleshoot Complex issues which may occur on Premise or Virtual Servers / Machines (Azure / VMware).
• Perform multi-tasking and handle High Volume and Complex cases.
• research on complex cases utilizing internal documents and knowledge base and apply fix for customers.
• Proven experience in designing and implementing solutions on Microsoft Azure.
• Strong knowledge of Azure services, including IaaS, PaaS, and SaaS offerings.
• Familiarity with Azure security and compliance features.
• Proficiency in scripting languages (PowerShell, Python) for automation.
• Experience with source control systems and CI/CD pipelines.

System Administrator at IdeoBiz Technologies (2022-02 – 2023-09)

• Installation Configuration All software & all OS
• Installations, Configurations and Troubleshooting of Windows (NT/9X/2k/2k3/2k8/XP/vista/7win 10. Unix Linux),DNS, DHCP, Active Directory, Domain Controllers, TCP/IP, Permissions Management, & VPN
• Providing File and folder sharing permission as per Dept. requirements
• Troubleshooting the servers to remotely
• Configured and administered Active Directory for User, Administering and Creating users, group and profiles,printer configurations Etc...
• Working on Active Directory Administrator, Accountability, Security Groups distribution group, replications,GPOs and FSMO rules, Clustering configuration
• Configuration Outlook troubleshooting outlook issue
• Internet connection and software problems& hardware troubleshooting
• Installing software's, Anti-Virus, service packs and hot fixes
• Backing Up and recovering user data and system side data
• Applied Group Policies in desktop operating systems
• Configuration and Maintenance of Network devices like Switches and Network Printers
• Experience on the following layered TCP/IP- IIS & FTP DNS- DHCP- WINS-
• Configuration of network cards, network cabling installing O/S connecting with clients and troubleshooting Network problem
• Backup weekly & Monthly data reporting respect members
• Actively involved in Service Transition planning & execution
• Worked on setting up the SLA & OLA.
• Documented the business & process knowledge acquired from Client.
• Worked with Management to review the progress on transition plan.
• Training & grooming the team with technical, process knowledge & personal enhancement.
• Monitoring the event management tool, Nimsoft & system generated email alerts.
• Working on Event & Incident Management model to handle the alerts.
• Ensured IT compliance by maintaining and enforcing Security Policies, standards, and procedures across systems and networks.
• Managed user access and permissions in alignment with company policies and regulatory requirements.
• Provided support for security audits, Vulnerability assessments, and compliance reporting.
• Administered and maintained Commvalut backup infrastructure, managing daily backups for on-premises and cloud environments.
• Provided support and troubleshooting for Backup failures, including job restarts, storage issues,and connectivity Problems.
• Installed,configured, and managed EndPoint Firewall across multiple networks for enchanced security and traffic management.
• Monitored network traffic resolved security vulnerabilities, and ensured compliance with cybersecurity standards.
• Configured and supported email accounts across multiple platforms, including Outlook dektop clients, web access and mobile devices for seamless email access

System Engineer at Radiant Technologies (2017-06 – 2021-11)

• Resolving user issues regarding software, networking & hardware problems.
• Installation & Configuration of mail clients like outlook Express, Ms-outlook.
• Installation & configuration of Network & Local Printers.
• Maintaining WI-FI Setup & connectivity
• Maintaining the Inventory for desktops, laptops, printers, Servers& networking equipment's.
• System Backups & restoration.
• Solved customer problem remotely & going on site.
• Managed internal office Network.
• Designed & set up the operations processes for offshore support in ITIL framework.
• Prepared the documentation for business & processes learnt.
• Resolve the (L1 & L2) issues, as per the process designed with client's consent.
• Prepare daily management reports for assigned tasks.
• Training & grooming the team with technical, process knowledge & personal enhancement.
• Installations configurations 2003/2008&2012/2019 Servers Data Backup
• Monitor and maintain an accurate IT assets inventory
• Managed Helpdesk and IT Infrastructure.
• Maintaining IT Assets in the Asset management datasheets.
• Providing It Assets to the user whenever required