Vinay K N

Customer Success Manager with 2+ years managing a ₹2.16 Cr (~$260K) ARR, multi-industry, domestic and international portfolio spanning fashion & retail, QSR, consumer electronics, FMCG, and beauty & personal care — including Aditya Birla Fashion & Retail's Allen Solly, Van Heusen, Louis Philippe, Planet Fashion, American Eagle, and The Collective, alongside Subway India, Apple Retail, Spencers Retail, and Health & Glow, with accounts across Sri Lanka and the Philippines. Sustained 100% client retention every year of tenure while owning the full customer lifecycle on CRM platforms including Solus.ai, CleverTap, and HubSpot. MBA (Marketing) and B.Tech (Computer Science) graduate combining client relationship management with genuine product and data fluency.

Certified in Google Analytics and Meta Marketing Analytics.

Customer Success Manager - Cartesian Consulting (Solus.ai) - Bengaluru

(2024-03)

• Owned the ABFRL group portfolio — 6 enterprise retail brand accounts (Allen Solly, Van Heusen, Louis Philippe, Planet Fashion, American Eagle, and The Collective) — as primary point of contact across the full customer lifecycle, from onboarding through renewal.
• Extended CS ownership beyond ABFRL to Subway India, Apple Retail, Spencers Retail, and Health & Glow, plus accounts in Sri Lanka and the Philippines, adapting strategy to each industry.
• Drove product adoption and built long-lasting client relationships through consultative advisory — translating each brand's objectives into onboarding, segmentation, and engagement workflows while sustaining high CSAT/NPS and surfacing upsell/cross-sell opportunities.
• Designed and executed lifecycle campaign strategies — segmentation, channel selection, offer design — that improved campaign engagement and ROI, while configuring and troubleshooting API/SDK integrations linking CRM/CLM platforms to messaging gateways (SMS/WhatsApp/RCS) to keep campaigns deployment-ready.
• Tracked customer health scores and campaign performance to proactively flag renewal risk, partnering cross-functionally with analytics, campaign, and delivery teams to present outcomes through structured MBRs/QBRs.

Digital Marketing Intern - Digital Marveled Private Limited

(2023-06 - 2023-08)

• Used Google Analytics to build data-driven reports on website traffic, user behaviour, and multi-channel campaign performance.

Master of Business Administration (MBA) - Marketing - Alliance University, Bangalore (2022-07 - 2024-06)

Bachelor of Technology (B.Tech) - Computer Science Engineering - Alliance University, Bangalore (2018-08 - 2022-06)