Vinay Kumar

Delivery-focused IT Application Support & Business Analyst with 4+ years of experience managing business-critical web and mobile applications across their lifecycle. Proven track record acting as a strategic bridge between business stakeholders and technical teams—coordinating across development, databases, infrastructure, and third-party vendors. Skilled in end-to-end incident management, requirements gathering, system upgrades, and driving seamless application performance to ensure zero business disruption.

IT Analyst - Simple Logic

(2022-01)

• Led Business Requirement Analysis (BRA) sessions with cross-functional leadership, translating complex stakeholder needs into actionable user stories and detailed BRD/FRD documentation.
• Conducted end-to-end impact assessments for system upgrades and feature deployments across 5+ enterprise applications, reducing operational deployment risk.
• Managed multi-vendor technical workstreams, enforcing SLA compliance and ensuring zero friction during third-party integrations.
• Managed full-lifecycle L2/L3 support for enterprise web and mobile applications, executing deep root-cause analysis via diagnostic utilities and browser DevTools.
• Coordinated infrastructure release schedules, overseeing AWS/RDS database upgrades and OS migrations in direct alignment with L3 engineering teams.
• Maintained system documentation, audit trails, Standard Operating Procedures (SOPs), and change-control records to meet compliance protocols.
• Led end-to-end User Acceptance Testing (UAT) cycles with key business leaders; defined high-coverage test cases and secured formal business sign-offs prior to production.
• Logged, tracked, and prioritized application defects using Jira, partnering directly with developers to accelerate bug resolution cycles.

B.Sc.Cs - Computer Science - The Vidya Vikas College Arts, Science and Commerce (2021-01)

The Andhra Education Society Jr. College (2018-01)